View ratings and reviews

You can view the summary rating or individual customer reviews of your app on the App Store. If necessary, you can report a concern about a review.

Note: Customers can rate and review your iOS and macOS apps on the App Store, but can only rate your tvOS apps.

Learn how to view customer reviews with the App Store Connect API.

Required role: Account Holder, Admin, App Manager, Customer Support, Developer, Marketing. View role permissions.

Why does my app’s App Store rating appear to have been reset?

In iOS 11 or later, individual ratings inform your app’s summary rating, which is displayed on your App Store product page and in search results. This summary rating is based on the ratings of the version of your app that was available on the App Store as of September 19, 2017, as well as ratings of later versions. This summary rating is specific to each country or region on the App Store and you can reset it when you release a new version of your app. However, we recommend using this feature sparingly; while resetting the summary rating can ensure that it reflects the most current version of your app on the App Store — useful if an update addresses users’ previous concerns — having few ratings may discourage potential users from downloading your app. In addition, keep in mind that resetting your summary rating doesn’t reset your app’s written reviews. Past reviews will continue to display on your App Store product page.

Why is there a different rating for my app on devices running different versions of iOS?

iOS 10 or earlier displays your app’s rating based on all ratings of your app on the App Store. iOS 11 or later displays a summary rating based on all ratings after Sept 19, 2017.

View summary ratings from the App Store

From Apps, select your app.
In the sidebar, click Ratings and Reviews.

Users with only the Customer Support role will be taken directly to Ratings and Reviews after selecting an app.
On the top right, select the platform you wish to view ratings and reviews for. For tvOS apps, only ratings will display.
To view the summary rating for a specific country or region, choose the country or region from the menu on the top left.

View individual reviews from the App Store

From Apps, select your app.
In the sidebar, click Ratings and Reviews.

Users with only the Customer Support role will be taken directly to Ratings and Reviews after selecting an app.
On the top right, select the platform you wish to view ratings and reviews for. For tvOS apps, only ratings will display.
Use the filter to sort the review based on specific criteria.
- All Versions: View reviews for a specific app version.
- All Ratings: View reviews with a specific rating.
- All Reviews: View reviews that have been edited or responded to.

Report a concern

If there’s an issue with a customer review on your App Store product page, you can report your concern to Apple. The customer who wrote the review won’t be notified if you report a concern.

From Apps, select your app.
In the sidebar, click Ratings and Reviews.

Users with only the Customer Support role will be taken directly to Ratings and Reviews after selecting an app.
On the top right, select the platform you wish to view ratings and reviews for. For tvOS apps, only ratings will display.
Find the review and click Report a Concern.
In the dialog that appears, choose a concern from the pop-up menu, enter a description of your concern, and click Submit.

Related Ratings and reviews overview Respond to reviews