App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

Posts under App Store Connect tag

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Unable to create In-App Purchase
I'm having problems creating an In-App Purchase. It throws the following Error message: "An error has occurred. Try again later." And inspecting it with the browser dev tools reveals this: { "errors" : [ { "id" : "...", "status" : "409", "code" : "ENTITY_ERROR.IAP_CREATION_NOT_ALLOWED", "title" : "You cannot create new in-app purchase.", "source" : { "pointer" : "/data/id" } } ] } There was a pending agreement, and we have accepted it yesterday, but I am still getting the same error.
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The in-app purchase is not working
The in-app purchase is not working. I am trying to create auto-renewable subscriptions, but all I see is "The subscription is unavailable in the current storefront." I have checked and signed all agreements available to me in App Store Connect. They are all in "Active" status. I created subscriptions in App Store Connect (they are all in "Waiting for Review" status). All countries or regions are selected in the subscription. Subscription Prices, Tax Category, and App Store Localization are set. When building in Xcode, I set the StoreKit Configuration to None in the scheme. The app was installed via TestFlight. I submitted the app for review, but the reviewer also couldn't use the purchases. I've already watched all the videos on StoreKit v2. I don't know what else I can do.
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How to Update App Store Metadata via App Store Connect API Using Postman
I need help updating the description, keywords, what's new, and promotional text for my app on the App Store using the App Store Connect API through Postman. I already have my access token. I need to update the data for each language, I changed to PATCH, but what is the url to patch? And what json should I send?
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How to deal with Guideline 2.1 - Information Needed (App Tracking Transparency framework related)
My app, which only shows ads one day after it is first launched, keeps being rejected due to Guideline 2.1 - Information Needed (App Tracking Transparency framework related). Here is the rejection message from Apple: Guideline 2.1 - Information Needed We're looking forward to completing our review, but we need more information to continue. Your app uses the AppTrackingTransparency framework, but we are unable to locate the App Tracking Transparency permission request when reviewed on iOS 17.5.1. Next Steps Please explain where we can find the App Tracking Transparency permission request in your app. The request should appear before any data is collected that could be used to track the user. If you've implemented App Tracking Transparency but the permission request is not appearing on devices running the latest operating system, please review the available documentation and confirm App Tracking Transparency has been correctly implemented. If your app does not track users, update your app privacy information in App Store Connect to not declare tracking. You must have the Account Holder or Admin role to update app privacy information. We have provided a detailed step-by-step guide to trigger the App Tracking Transparency. We also attached videos demonstrating how to adjust the date to one day ahead in order to show the ads. Here is our reply: Dear Reviewer, *** will start displaying ads one day after the app is first launched. To see the App Tracking Transparency permission request and subsequent ads, please follow these steps: 1. Launch *** for the first time. 2. Close and completely exit the *** app. 3. Adjust the date on your device to one day ahead. 4. Re-launch ***. You will see the App Tracking Transparency permission request. For a visual guide, please refer to the attached videos: https://youtube.com/shorts/07qsYuFkPBY - Demonstrates when the user allows tracking. https://youtube.com/shorts/voQfgjAN7h0 - Demonstrates when the user does not allow tracking. If you need further explanation, please contact me at +xxxx-xxxxxxx. Thank you. P.S. I frequently receive similar inquiries with each submission of my app. Could you please add a note to my app to prevent this recurring issue in future reviews? Thank you for your attention. However, Apple continues to reject our update, despite our clear instructions for showing App Tracking Transparency. Do you have any suggestions on what we can do next? Thank you.
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What happens at the end of a promo code duration
I have yearly auto renew subscription. in ASC I generate a promo code. giving user free subscription. At the end of the year are they [A ] renewed automatically for free so promo code continues? [B ] renewed automatically at the actual subscription price [ C] not renewed so effectively get to choose to start a subscription at the current price [D ] none of the above
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BUG: Submitting trader information on App Store Connect does not work
Hello, has anyone faced a similar issue and was able to find a solution? We want to submit an app to App Store, but we are unable to do so, due to bugs in App Store Connect. Unfortunately, this is not the first time we have encountered similar issues. To submit our app, we need to specify that our company is a Trader to comply with the Digital Services Act Compliance. But this process has two bugs. When we try to submit, our contact information, the "Postal Code" input field displays an error "This field is required.". But this field is disabled, so there's no way to input anything. However, we work this around by inspecting the website code and removing the "disabled" flag from the input, so we are able to enter the Postal Code and continue to the next step. We verify the email address and the phone number. Then we upload the proof of our company address. Then we see a confirmation step, but when we click "Confirm", it says: Something went wrong. Please try again. We tried multiple internet browsers (Safari, Chrome), the latest versions. Both on desktop and phone. We get the same error. In the browser's console, we see this error from Apple's backend: Has anyone faced a similar issue and was able to find a solution? We already contacted Apple Developer support and also submitted the bugs to their Feedback Assistant, but they don't seem to care about it at all, as there's still no response from them. It's blocking our app launch. Thanks in advance.
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App Store Connect says "An error has occured. Try again" when I try to create In-App Purchase
I've been trying to create in-app purchases for the last few hours but every time I do, App Store Connect says "An error has occured. Try Again". I was able to create in app purchases yesterday but now this error is showing up. I've tried some of the solutions for related errors. I've tried to use incognito, switched browser from Chrome to Safari and even switched from Mac to laptop but this error still persists. Does anyone know a solution to this?
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How to create Archive for VisionOS app - Invalid Run Destination
I have created an archive for both iOS and MacOS versions of my app by doing the the following steps Destinations select Build Any Mac (Mac Catalyst, arm64, x86_64) Product > Archive However when doing the same steps for VisionOS I get an error Invalid Run Destination I have selected both destinations, visionOS Simulator and Build any VisionOS simulator device (arm64, x86_64) I am able to run the app and test, now I would like to upload to AppStoreConnect for TestFlight and App Store submission.
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Game Center leaderboard works on TestFlight not on live app
I have a VisionOS app that uses a Game Center Leaderboard. On 'appear' of my content view, I check authentication, and if the user is auth'd, I display a 'leaderboard' button. This works on development / TestFlight – the little floating 'Game Center logged-in' pop up shows up when the app runs, and the button appears. Tapping the button opens the leaderboard, and I can tap over to 'global' and see everyone's scores. However, the app launched today on the App Store, and I'm having some issues. The leaderboard button isn't showing up, meaning that the auth call is probably failing silently. Not sure why. If I log out of Game Center on the device, and re-open the app, I'm able to auth and see my leaderboard button. Once I've done that, the leaderboard seems busted. On App Store Connect I can see the values that I expect (high scores from my beta test flight). But, on the production app, the leaderboard is just empty. And there's no 'global' tab to tap on. Wondering if this is a propagation issue? Like, does it take time to roll out the Game Center entitlements when the app is live? I'm going to distribute promo codes to try and get some more people with the App Store version testing for me to see what happens for them. Any help appreciated!
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Is it possible to return someone's APP info (not mine) from "List All Customer Reviews for an App" API?
Hi, is it possible to use the "List All Customer Reviews for an App" API to get the reviews for someone else's app (not ours)? Or is it only possible to get reviews for our own app? https://developer.apple.com/documentation/appstoreconnectapi/list_all_customer_reviews_for_an_app We're considering to join Developer Program if it is possible to return SOMEONE(not ours)'s APP review data as well. Thank you in advance.
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Cannot Add New Platform to Universal App
I am trying to add macOS as a new platform version to a universal app, which currently has an iOS and visionOS version. Every time I try I receive this error - "macOS: There was an unexpected error while adding this platform." I submitted a Feedback - FB14001529 I also submitted a TSI and a contact us report through App Store Connect. Any help from Apple on this issue would be great. Thanks, David
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In-App Purchase Review Delaying App Release - Next Steps?
Our submitted binary app version has been approved by Apple reviewers. It's currently pending Developer Release. However, our in-app purchase, which was submitted at the same time, is still under review. Since the newly added in-app purchase hasn't been approved yet, we've decided to hold off on releasing the binary app version. Should we just wait for Apple to approve the in-app purchase, or are there any other recommended actions? Thank you.
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App store connect API returns 401 Sandbox and 404 Production
I also still getting the same error from sandbox "x": "Invalid response: Client error: GET https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/2000000632845273 resulted in a 401 Unauthorized response", while for production url "x": "Invalid response: Client error: GET https://api.storekit.itunes.apple.com/inApps/v1/transactions/2000000632845273 resulted in a 404 Not Found response:\n{"errorCode":4040010,"errorMessage":"Transaction id not found."}\n",
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App store connect API returns 404 with production url, but it returns 401 with sandbox url
My app is currently in review (review completed). I'm using the Get Transaction info API with a sandbox purchase transaction ID. "x": "Invalid response: Client error: GET https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/2000000632750685 resulted in a 401 Unauthorized response", However, when using the production url "Invalid response: Client error: GET https://api.storekit.itunes.apple.com/inApps/v1/transactions/2000000632750685 resulted in a 404 Not Found response:\n{"errorCode":4040010,"errorMessage":"Transaction id not found."}\n", Should I generate my JWT differently for sandbox vs production? If not, what else could cause this issue? Is there any missing congigration?
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