Hi everyone! I have two subscription groups (Small Package, Large Package) each with two subscriptions (Monthly, Annual). I want to offer two months free to each new user (i.e. a user that never had ANY Subscription). Do you know if/how can I do that? Options considered up to now that are not working: duplicate each subscription (i.e. monthly, monthly_freetier, annual, annual_freetier). However, even if in my application I display either only the freetier or only the other ones, the user sees all 4 in the apple store Set up an Introductory offer on every subscription (works as desired within the same group, but not across different groups) Do you have any suggestion? PS. I am using revenuecat to retrieve the user purchase history.

Hi there - I would like to update the subscription duration in our app. Is there a way I can update it from one month to one year?

I received an email from Apple today saying my account needs immediate attention. When I called, I spoke to a senior advisor who told me that the reason my account is under review is because the company " fully or partially matches one or more restricted parties on the screening list from the U.S. government or another government’s sanctions list." When I try to log in to App Store Connect I'm met with a "Compliance Screening" that asks for a photo of my ID, birth city and birth country. I'm a US based company and have not submitted any apps to the App Store. The company was formed 6 months ago. I have searched the sanctions list and my company name, address, my name does not appear anyway in part or in full. Has this happened to any one else recently? TIA.

Hi, We do not see In-App Renewable Subscription option. See screen copy (sorry screen is in French, nobody's perfect). We have already : signed the Paid App contract managed from Admin Accounf generate an In-App Key (User > Integration > In-App) Still, no option. Thanks for your help. Yves

I don't suppose anyone has encountered a weird discrepency between access to various teams across the different areas of Apple Development. I'm posting this here as it seemed the most suitable place. So, I've got an account and it has access to two different teams. This shows correctly for App Store Connect, I can switch between the teams using the dropdown and add new apps and the like. However, one of the teams is refusing to show up on developer.apple.com and in xCode for automated signing. I have Admin privilidges for the team at present and I can't figure out why it wouldn't show up in the account. I've tried removing the account and re-adding it to the team a few times to no avail. I'm just wondering if anyone else has encountered this issue and if so what's the cause and the solution. I've emailed Apple support about the issue but they seem rather slow to get back and just wondering if anyone could provide any insight here.

We have created and published our app on app store recently and have noticed that Developer name in App Store listing has a typo (one letter is missing). Investigating this, we could not find a way to update developer name anywhere. Does anyone know of a way to change this? Would contacting the Apple support and asking them to change this help? In case only solution is to create new application in connect, would we be able to keep existing bundle id? (so delete existing app and make a new one which is exactly same)

It's not possible to create a new version for any App Store Connect app. To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create." It fails with an error, "An error has occurred. Try again later."

I'm experiencing issue during Introductory offer creation. Steps to reproduce: Press 'Set up Introductory Offer' Select all Countries or Regions for Introductory Offer Select Start Date and End Date Select type of Introductory Offer: Free, Duration: 1 week Confirm Result: Several rows have blank Countries or Regions fields. "An error has occurred. Try again later." is shown. Response is 409 status code, response is array of [ { "id": "77cdf09d-21f8-4acb-89e9-2123f40925da", "status": "409", "code": "ENTITY_ERROR.RELATIONSHIP.REQUIRED", "title": "The provided entity is missing a required relationship", "detail": "You must provide a value for the relationship 'territory' with this request", "source": { "pointer": "/data/relationships/territory" } }, ... ]

Hi, I receive this email from Apple : "Due to the discontinuation of content associated with your vendor number ------, your payments have been paused. We will continue to monitor this account and release your payments once customer refunds have been settled." I've been receiving payments on time for over 10 years, I haven't change anything and now they skipped the monthly payment 🤷‍♂️. WTF is going on? Please help anyone

I updated the primary email address of my Apple Account, now all emails send to my new address except emails about App Store Connect (e.g. App Review status update). How to make App Store Connect send emails to my new address?

I'm trying to build an app using flutter which runs fine on both the Android and iOS side locally, but I cannot submit my app to the store. When I try an 'archive' or a 'validation' I keep getting the error: Invalid large app icon. The large app icon in the asset catalog in “Runner.app” can’t be transparent or contain an alpha channel. For details, visit: https://developer.apple.com/design/human-interface-guidelines/app-icons. (ID: 06a51b84-cfc5-43be-94c3-3ae02e5d1229) I've tried: Making sure my dependencies are up-to-date putting remove_alpha_ios: true in flutter_icons Going icon-by-icon and making sure it does not have an "alpha channel" (opening from Finder and exporting without "Alpha channel" checked) Making sure the icon is not rounded Cleaning my build environment (feels like 100s of times now) JPG icons instead of PNG I don't know what else to do. Nothing is working and I've now wasted multiple days on this problem. I'm new to XCode in general and have never run into something like this before, so if you have any suggestions please treat me like I'm new. I've tried reading the logs that appear when I click "show logs" but there's a lot in there and most of what I have checked into doesn't seem helpful. Is it possible I've missed an Icon somewhere? If so, how can I tell which one it was? IS this even an Icon problem? How do I know? Where do I go from here? Is there more information I can provide that will help? If so, what, and where is it located?

I'm trying to submit by clicking "Add For Review" but I get an error because I have to select a build. My build is succeeding but I get 2 warnings : Failed to export for Ad Hoc Distribution because this team has no iOS devices registered in the Developer Portal. Register an iOS device in the Developer Portal at https://developer.apple.com/account and then try again. Failed to export for Development Distribution because this team has no iOS devices registered in the Developer Portal. Register an iOS device in the Developer Portal at https://developer.apple.com/account and then try again. I have added my Mac as a device, so I'm not sure why the warning message tells me "no iOS devices registered in the Developer Portal." What am I missing here?

Hello All, New member here so hopefully my post adheres to Dev Forum standards. My Platform team and I are attempting to gather a bunch of our customer/service data via an automated process where we code a script to obtain data from the App Store Connect dashboard of our app. We need to web scrape most likely with the App-Store-Scraper library. This reason for this is the following challenge we have run into previously while utilizing the App Store Connect API: When we have attempted to fetch data we have seen that the attributes we are looking for cannot be obtained with the query parameters available. Certain reports can only be obtained for DAILY query param values; certain information, such as "File Size" from the "State" report, and "revenue net" of Apple's commissions on sales from the "Proceeds" report within the App Store Connect dashboard, are not able to be obtained via the API, to my knowledge. Of course it can be obtained manually by downloading it through the dashboard, but we want to automate this process. My question is with regards to web scraping: Will we be able to obtain all the information we need by web scraping the "Event, State, Proceeds" reports that one can find by navigating from the left-hand-side tabs within the App Store Connect dashboard? This information contains PII, but since we have rights to our customer data we should be able to maintain confidentiality by following industry standards. Please let me know if anyone has any experience with this kind of task before and I look forward to hearing from you.

待处理终止通知 我的账号是3月<>日收到这个通知的，但是我的APP是我们的团队正常开发的，我们非常确定这个APP没有造假，可能是我们之前更新的三个版本的APP的布局和功能被删掉了，被删功能提交上架时的预览图没有被删掉， 导致预览图片和实际应用内容不一致，以至于审核员产生了误会，已经申诉了三天，希望能早点得到回复，感谢苹果平台。

as title mentions, i've had a subscription approved for being used with my app, however when i want to add this subscription to the new version im uploading, the entire 'in-app purchases and subscriptions' group section is missing so i can't add anything. I have previously had this section showing prior to the subscription approved, but since the subscription was approved, it's no longer possible to even add it

I'm currently experiencing the same problem that many have had with error 422 "Beta contract is missing." I read that I should contact Apple support, but when I try to access the support page and log in with my credentials, the page doesn't load and I can't generate a ticket to resolve this problem. I get the message "There was an error processing your request. Please try again later." And when I inspect with Safari it shows me this information: "errors" : [ { "id" : "9be0314c-3bd5-4143-a625-602322d7156e", "status" : "422", "code" : "ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING", "title" : "Beta contract is missing for the app.", "detail" : "Beta Contract is missing." } ] This is when I want to share the most recent build of my app with external groups through Testflight, but additionally, when my internal testers try to access it through Testflight app, it shows the error "The requested app is not available or doesn't exist." Could someone tell me what process I should follow or where I can correctly generate the ticket for my error? Since the Apple support page does not load. Thanks!

Hello, Currently I want to create a win-back offer for my app's monthly subscription, but whenever I choose to select Offer type option, Free, and selects options from the list like 3 Days, 1 Week, etc. It is just showing error like, We can't process your request. Go back to where you were and try again. If the problem continues, contact us. Where I am successfully able to create win-back offers for weekly and yearly subscriptions without any issue. I am trying this from last 2 days, but getting the same issue everytime. Please help me solve the issue. Thanks

I'm experiencing an issue with the localization of subscription display names in my iOS app. I've set up both Japanese and English localizations for the subscription display names in App Store Connect. However, when I change the device's language, the display name does not update accordingly. I've already checked the following: Xcode Project Settings: Ensured that the target's localization settings seem correct, and checked that the Info.plist contains appropriate keys for localization. App Store Connect: Verified that the subscription localizations are properly added with the correct titles and descriptions for each language. Device Cache: Restarted the device to clear any potential caching issues. Device Language and Region: Made sure the device settings were fully applied. Despite these efforts, the issue persists. I would appreciate any insights or guidance on resolving this problem.

Hello guys, I'm seeing that even if we delete applications, our users can download them again because they had them installed once. Can this be avoided somehow? We don't want them to be able to be installed ever again. Thank you!

Hello, I enrolled to the developer program two days ago. Yesterday I setup certificates, identifiers and provisioning profiles and created an app in App Store Connect -> Apps -> New App on the page https://appstoreconnect.apple.com/apps An popup appeared and I filled out its form and clicked on the button "Create". The button greyed out, its text changed to "Creating..." for some seconds and the popup disappeared. The problem is that the app does not show up on this page. Instead it says "No Apps". So I can't edit the app and progress. I even waited a day. I tested to create the same app again, but is says the name was already taken (hopefully from input from yesterday). Any idea where my app is? I have to admit that there is a banner on this page saying "Developers must provide their trader status to submit new apps..." with a link to "Go to Business". Is this related? Kind regards, Chris