Hello, my indie app has somewhat significant traction in China (both downloads and subscription purchases), but I also have high refund rate there, like multiples of other countries... Perhaps even as 80 % or more of my refunds are in China although the share of downloads and purchases is way lower. I am curious if someone else also has this issue? My app has the "Blinkist trial" onboarding which shows the timeline and has notification on day 5 (for weekly trial), that paid subscription starts soon. However even after stopping showing this onboarding in China for new users I still have most of my refunds from China. I am trying to understand whether this may be broader "phenomenon" or maybe something super specific to my app. As far as I know Apple doesn't share the refund request reasons with developers and I did not get any support emails that would hint at why people are asking for refund. Thanks! Since Apple can terminate your developer account if you have "high" refund rate, I would like to get to the bottom of this.

My main app contains a complete sub app, but when I put this app on TestFlight, the startup report says that The provisioning profile is invalid; The main app was launched separately and runs normally. Please help me deal with the issue of invalid preset description files. Thank you myapp.app --Contents --bin --subapp.app --Contents --MacOS --Frameworks --MacOS --Frameworks

How long does an account migration takes from apple end?

If two different companies use the same bundle ID structure but add a suffix, such as com.company.app and com.company.app.fr, would the apps pass the App Review? The app names are different.

I'm experiencing an issue with the localization of subscription display names in my iOS app. I've set up both Japanese and English localizations for the subscription display names in App Store Connect. However, when I change the device's language, the display name does not update accordingly. I've already checked the following: Xcode Project Settings: Ensured that the target's localization settings seem correct, and checked that the Info.plist contains appropriate keys for localization. App Store Connect: Verified that the subscription localizations are properly added with the correct titles and descriptions for each language. Device Cache: Restarted the device to clear any potential caching issues. Device Language and Region: Made sure the device settings were fully applied. Despite these efforts, the issue persists. I would appreciate any insights or guidance on resolving this problem.

Hi Experts, Recently we've faced an issue when submitting the new build to AppstoreConnect for review/approval. "Guideline 3.1.1 - Business - Payments - In-App Purchase We found in our review that your app or its metadata provides access to mechanisms other than in-app purchase for purchases or subscriptions to be used in the app, which does not comply with the App Review Guidelines. Specifically: Your app's description includes the following call-to-action and/or URL that directs users to external mechanisms for purchases or subscriptions to be used in the app: Website: http://abc.io Next Steps To resolve this issue, please remove features, account registration links, and any other links to your site that could indirectly provide access to external purchase mechanisms. If you have any additional information to provide regarding the digital content and services in your app and how the guidelines apply to them, please reply to this message in App Store Connect and let us know. If there is information you'd like us to consider in our review of future submissions, please feel free to include it in the App Review Information section of App Store Connect." Without any detail screenshoot or detailed clue to resolve it. I asked the Apple reviewer but hasn't got a clear respond yet. We've tried to modify in-app meta data, even change the app's description to not link to any website that have account registration or external purchases but still getting rejection by Applestore. I'm wondering if anyone used to face this issue and resolved , can you please advise us on how to resolve it quickly. Thanks, Vinh

I have send email multiple time to Apple regrading " The Digital Services Act (DSA) requires Apple to verify and display trader contact information for all traders who may distribute content in the EU." But I have not recived any response from apple side. I have request to you please give us response because we have some critical bug to deploy on app store.

Hi i have uploaded a match 3 game and i have changed the game from levels selection to gameplay. but still i am getting copycat rejection. i dont know what i am missing, all the match 3 games have the same generc same gameplay than why i am getting the rejection kindly explain Thanks

When the verifiyReceipt API is marked as Depreciated, I tried to verify the user's in app purchase order by calling the Get Transaction Info API to query the order information. However, the response did not show a payment success status. How can the APP server confirm whether the user has made the payment? Also, there is an issue of how to perform parameter transparency (that is, when the user makes the payment, the APP calls the Apple server to bring the developer's custom parameters, and then the APP server calls the Apple server API to obtain this parameter), similar to the Payload parameter of the developer in Google's in app purchase

Hi, Our business has recently been dealing with getting our app rejected for 4.3 Design Spam. I've sent an appeal and sent a follow up as we weren't hearing back. For context, we've been getting this as our rejection w.o any specific reasons for us to address. We've been in the app store over 3 years and have been compliant throughout and to suddenly get this while trying to push new content, fixes, and updates to our new users has put a hindrance to our business. All our code and designs were build in house (and or used from open source sdks) and we have mechanics that are unique to our app. We want to continue to be compliant, but to just be left in the dark isn't exactly productive of both of our times. Thank You

Hi everyone, I recently developed an app called Tarot Journal, primarily designed to help tarot readers record their readings and keep a journal. However, my app was marked as falling under the “astrology, horoscopes, or fortune telling” category, and was rejected. The core features of my app include: • Displaying tarot decks • Recording the details of a tarot spread performed by the user • AI-based tarot readings • Monthly reports and summaries of drawn cards Given the rejection, I am planning to improve the app by adding: • A social feature for users to share their tarot readings • AI-generated reports to offer more insights I would love to know if anyone has faced a similar situation, and whether these improvements might increase the chances of my app being reconsidered for approval. Thanks for your insights!

Hello guys, I'm seeing that even if we delete applications, our users can download them again because they had them installed once. Can this be avoided somehow? We don't want them to be able to be installed ever again. Thank you!

Good day, My app got rejected because i had wallet + swap (trading) inside. now i removed trading option from my app and i kept wallet only, is this still require special license for having crypto wallet to send/receive token over blockchains ? i hope my app will be approved now, because i removed trading (exchange) option from it. Thanks for your time! Regards,

is there a way to review even if it doesnt display

I have a question and would appreciate any tips or ideas from anyone who’s faced a similar situation. For the app I'm working with, which provides game predictions for multiple sports, Apple has rejected it, citing that the app requires users to register or log in to access features that they don’t consider to be account-based. They mentioned they couldn’t find any account-based features in the app. Currently, users can’t view any data without an account, as I believe the app’s information has intellectual value and should be protected, so users can only access those inforamtion, after creating an account. Has anyone had experience with this, or do you have suggestions on how best to address Apple’s concerns? We are adding the guest account, but I'm not sure if that will be enough. Notice that the whole business model for this app was created based on user accounts.

Im Enrik Sulaj , a new developer and i have a small problem . App store review team is automated by bots, and since i cant find an solution to my problem . One of my games got rejected many times for different reasons , i solved all 8 reasons my game got rejected . In the end i got a big surprise , 4.3 Design-Spam . Even that my app is unique , inovation idea in tap to earn coin games it got rejected . I think Apple want only the old creators and the best ones , and for the new creators they make the road really hard .I have another game that got rejected for the same"reason " even that is a new idea in car games , and guess what , the app review team is not helpful , they say the game is repackaged and duplicated . In fact i created the games with new assets , also i created assets and the assets are never used before .I m honest , as a new creator im starting to hate Apple , not as a company , but it has bad employes and bots that dont help you . Its the truth . Apple need to do something to fix this , or it will be only for old Creators ,at least put in your Policies "We dont accept new creators , becouse we don't want to do bussiness with them , and dont need to take their money . I paid for the account and i thought it will have a great and helpful service . In fact that was a dream . My comment is all honesty from my heart , becouse even that my app has a new design , new inovation idea , not purchased , not repackaged , self made , scripts all assets selfmade , still apple review team reject it for Design Spam . I m not alone , also others have the same problem as me . We as new creators have a dream but apple team reject our dreams becouse as we see they dont want us to do bussiness with apple . Fix this !

Hi Community Unfortunately, my app has been stuck in review since October 8th (17 days), and I’m unsure if there’s anything else I can do besides waiting. It's a new app called AuctionShack (https://www.auctionshack.io/home-en.html) and so far, I’ve tried the following: Contacting via email – I was told 7 days ago that they expedited the review, confirmed they have everything they need, and advised me to wait. Requesting a 1-on-1 session via web call – I was told 3 days ago that they would check in with the team again, confirmed they have everything they need, and advised me to wait. Is there any other avenue I can take besides waiting? I feel like, I did a mistake along the way, but am not sure what it is :( Thanks and best regards Julius

I would like to know if there is a limit to past information in the Look Up Order ID API. https://developer.apple.com/documentation/appstoreserverapi/look_up_order_id I understand that you can also get information about users who deleted or reinstalled the app from the content of the document. On the other hand, are there any temporal limits to the past? For example, can the above API make requests for purchases made one year ago, five years ago, or ten years ago?

I am running the iTMS Transporter on a OL7 k8s pod. The issue appeared when I have set the read-only filesystem. Trace: Exception in thread "main" java.lang.ExceptionInInitializerError at com.apple.transporter.launcher.Application.start(Application.java:120) at com.apple.transporter.launcher.Application.main(Application.java:766) Caused by: java.lang.NullPointerException: Cannot invoke "com.apple.transporter.launcher.api.LaunchLogger.warn(String)" because "com.apple.transporter.launcher.util.FileUtil.logger" is null at com.apple.transporter.launcher.util.FileUtil.logWarning(FileUtil.java:151) at com.apple.transporter.launcher.util.FileUtil.userHomeDirectory(FileUtil.java:110) at com.apple.transporter.launcher.util.FileUtil.localConfigHome0(FileUtil.java:188) at com.apple.transporter.launcher.util.FileUtil.(FileUtil.java:25) ... 2 more I have to have the pod filesystem read-only it is a security compliance requirement, so I need to find a solution for this issue. Before setting the the FS to read-only everything was working perfectly. Apparently iTMS Transporter lost access to some locations on the pod. What folders should be accessible (writable) got the iTMS Transporter?

Hello We have been trying since August 19, 2024 to get our app waggydog accepted in the App Store. It measures the wellbeing of dogs from picture analysis of their face and body posture. The App Store reviewer persistently claims this is unethical and tells us to remove this feature, which we can not do as it is the core of our app. We absolutely can not understand the reviewer's arguments, as AI is widely used to measure emotions of humans and animals from facial expressions and body posture. We have raised an appeal October 4, and again we have not heard anything until today, October 24! Many thanks for enlightening us! Peter