Navigate the App Store landscape. Share strategies for app submission, distribution, marketing, and user acquisition. Discuss best practices for getting your app discovered and downloaded.

All subtopics

Post

Replies

Boosts

Views

Activity

6.7-inch screenshots
6.7-inch screenshots have become compulsory at some point since I last created an app update, and I will need to purchase a new device to satisfy this requirement. The App Store Connect media manager says that 6.7-inch screenshots must be 1290 x 2796 pixels. Looking at device specs (e.g. at everymac.com), it seems that this is the size of the iPhone 15 Pro Max, iPhone 15 Plus and iPhone 14 Pro Max. However the iPhone 14 Plus and older are fractionally smaller at 1284 x 2778, despite also being described as "6.7-inch". Does anyone know if App Store Connect will accept 1284 x 2778 screenshots for the "6.7 inch" category? A refurbished iPhone 12 Pro Max is about half the price of an iPhone 15....
2
0
3.5k
Nov ’23
Where do I see the results of a TSI
I submitted a TSI, I see it in the "Submitted incidents" section of the dev account page, it shows a ref ID, date, and status as "Used". A few days after submitting the TSI I only got an email of "How was your support experience?" but I never got an actual response to the TSI itself. I searched all emails, spam, and went through the dev site - nothing there. Questions: In what way of communications are TSIs responses are sent? Is this supposed to be an email, should it show up in the dev page? How can I find out if this specific TSI has been already taken care of and for some reasons I didn't get the response, or is it still pending to get handleD? For context, this TSI is extremely important to us. We got our app rejected, but the reviewer couldn't give any technical details why, just repeat the same review rejection code. When asking for details the reviewer directed us to file a TSI to get more specific pointers on what is triggering the rejection. Not sure if that is a common practice, seemed a but weird that there is enough information to get rejected but it cannot be shared.
1
0
333
Nov ’23
In-App purchase review screenshots for data assets
My In-App purchases are actually JSON files which provide metadata for my app. I am required to provide a "screenshot" for each of these IAPs before they can be accepted. What is the common practice for screenshots when it is just a JSON file of structured data to be used within the app. Surely someone else has run into this issue by now. What are we supposed to do?
4
0
1.1k
Nov ’23
Question about Push Notifications and Use Tracking
I've noticed there are certain apps which seem to track that I'm using my iOS device, and then send me push notifications based on my usage. For example, I may pick up my phone in the middle of the night, unlock it, check my email, and minutes later, this app will send me a push notification attempting to sell me something. Is an actually app permitted to track my activity/usage on my iPhone, outside of my activity and usage within that app? If so, where can I learn more about this? Or is this app in violation of some rule in the ToU?
0
0
712
Nov ’23
Release hotfix for old app version that supports older iOS version
Let's say I have an app version of 1.1.0 that currently supports from iOS 14.0 and above, and now I'm planning to release an app version of 1.2.0 but I'm dropping the support for iOS 14.0 (meaning that the app v1.2.0 will only support iOS 15.0 and above). Now let's say there's an issue happening in the app v1.1.0 but only affecting iOS 14 users and I somehow need to release a hotfix release. My question, is it possible to release an update of v1.1.1 but only targeted towards iOS 14 users while keeping the v1.2.0 for iOS 15 users and above? If it is possible, how can I do that? Or if it's not possible, what kind of approach can I do to mitigate this kind of issue?
0
0
462
Nov ’23
Unable to update apps on accounts where I'm not the account holder
I manage apps for multiple clients , it seems that since updating to Xcode 15 I'm no longer able to upload updates to them. I have valid certificates and provisioning profiles associated with the apps in Xcode but whenever I attempt to upload the app I get the following errors: No Account for Team "xxxxxxxxx". Add a new account in Accounts settings or verify that your accounts have valid credentials. No profiles for '***.xxxxxxx.xxxx' were found Xcode couldn't find any iOS App Store provisioning profiles matching '***.xxxxxxx.***'. I have valid users on each of the affected dev accounts and am specified as an admin. This just started happening in the last 2 weeks.
2
0
811
Nov ’23
A problem I'm going through
Our 13 engineers spent 197 days developing a live broadcast application, and we were very happy on August 23 because it was completed. Then came the indifferent bad news. The first time we submitted the app it was rejected. We noticed your app shares a similar binary, metadata, and/or concept as apps previously submitted by a terminated Apple Developer Program account. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps. Next Steps Since we do not accept spam apps on the App Store, we encourage you to review your app concept and submit a unique app with distinct content and functionality. Resources Some factors that contribute to a spam rejection may include: Submitting an app with the same source code or assets as other apps already submitted to the App Store Creating and submitting multiple similar apps using a repackaged app template Purchasing an app template with problematic code from a third party Submitting several similar apps across multiple accounts Learn more about our requirements to prevent spam in App Store Review Guideline 4.3. We accepted some suggestions, modified some codes, and made a second submission, and then unfortunately, we were told that 4.3 appeared. I am here to ask for help. Is there any other method that can help me prove that this code was developed by us and was not purchased or used by others. For example, if we apply for a "USPTO", will it be helpful for the review? We have modified it. There is a lot of code, and if we modify it again, there will be many bugs, which we cannot accept.
3
0
1.6k
Nov ’23
Notification of new build upload?
Based on my searching, and pages like this https://developer.apple.com/help/app-store-connect/reference/user-notifications/ I don't think it is possible, but one thing I would really like is to be notified when a new build has been uploaded. Engineering uploads a new build, and then I want to test it, so I have to wait for them to tell me a new build has been added to App Store Connect so that I can add it to the internal beta test test, which is me. If engineering doesn't tell me they uploaded their build I have to keep an eye on the builds section and wait for a new one to appear. Is there a notification system for new builds added to the App Store Connect?
0
0
362
Nov ’23
about make an assert Reservatation
interface response is below "attributes" : { "fileSize" : 11097, "fileName" : "my_screenshot.png", "sourceFileChecksum" : null, "imageAsset" : null, "assetToken" : "PurpleSource62/v4/c4/c6/5f/c4c65fe0-b616-0454-d71b-7771b95f74f1/4d62262c-4ec1-4d89-b82c-c7b7a402e866_null_54594240-5c4c-4a0f-add1-b4cb7e52d166_my_screenshot.png", "assetType" : "SCREENSHOT", "uploadOperations" : [ { "method" : "PUT", "url" : "https://store-030.blobstore.apple.com/itms6-assets-massilia-030001/PurpleSource62%2Fv4%2Fc4%2Fc6%2F5f%2Fc4c65fe0-b616-0454-d71b-7771b95f74f1%2FgzsRhfc7iZIvrJoG3mdTlRGfH-Hu1JJBY_Y82m_QlKU_U003d-1587670858469?uploadId=5ae7a610-859a-11ea-adb0-d8c497b45469&Signature=nL9SQyAh4l1tEwoWQhiflX270Zs%3D&AWSAccessKeyId=MKIA4IEXBU1OGIOUHE96&partNumber=1&Expires=1588275658", "length" : 11097, "offset" : 0, "requestHeaders" : [ { "name" : "Content-Type", "value" : "image/png" } ] } problem is how to upload
0
0
334
Nov ’23
Inconsistences in unfair rejected app review
I'm facing some issues trying to publish my app in Apple App Store, after made all the changes that they requested me I found in a dead end when they say it violates the Guideline 1.1.7 - Safety - Objectionable Content because it refears to COVID-19 in its concept or theme (wich isn't true). My suspicion is that they think that because the name of my game "Super Viral 19" wich is a complete baised interpretation, I don't mention or make refference to COVID-19 dicrectly nor indirectly way. But that is not the worst part, in a simple search I found out this application Antidote COVID-19 wich refear to COVID-19 in every part they can, its title, its description, along all the game, you have to develop vaccines and is developed by a game studio (not a medical institution). These facts drove me to the conclussion that I'm being victim of discrimination, and it is very frustrating when a mega corporation like Apple generate this unfair competition between their competitors giving privileges to some developers and privating it to some others who doesn't have the same resources. So my cuestion is wich would be the right place to report this abuse? I mean a governamental or consumer defense entity. I would like to listen similar experiences and how would you resolve it. This is my game, it doesn't have more than these three screens: Thanks in advance, Heraldo
0
0
532
Nov ’23
Using App Store Connect is very inconvenient.
Using App Store Connect is very inconvenient. Why did you separate the iPad and iPhone tabs when registering market screenshots? Previously, they were all listed in one bar. With the recent update, the tabs were divided, which is very inconvenient. The text is small and is not recognized as a tab. When uploading screenshots translated into multiple languages, it is easy to make the mistake of not registering screenshots for iPad. Why do I have to register the 12.9-inch screenshot for iPad twice? App Store Connect UI design is not very intuitive and convenient. It is a design and UX that does not consider developers. It is also inconvenient to have to submit the app for review and then submit it twice in the app review tab. Even when trying to delete an app, it's hard to know where the button is. There are too many uncomfortable parts. It's hard to believe that a company with a market capitalization of $3 trillion would provide such poor web services. Why doesn’t there exist a template for setting prices for in-app products? I wonder why there is no price template feature that Google has provided for several years. The current method of having to set prices for all products individually by country is very inconvenient. If you want to register 10 products and configure them for 7 countries, you must do this 70 times. I hope that Apple employees will stop doing the foolish thing of refusing to review apps based on ridiculous guidelines while having Apple employees inspect every app being prepared for release. I hope that App Store Connect can be improved as soon as possible so that all developers around the world can work efficiently.
0
1
362
Nov ’23
In App Payment compliant support for a service offered via phone call / Zoom
Hi Team, When offering services involving one-on-one consultations conducted outside the app (e.g., via phone calls or Zoom), is it required to implement Apple's in-app purchase system as a consumable for these services, or can we utilize a third-party payment method compliant with current App Store guidelines?
0
0
334
Nov ’23