Hello, has anyone faced a similar issue and was able to find a solution?
We want to submit an app to App Store, but we are unable to do so, due to bugs in App Store Connect. Unfortunately, this is not the first time we have encountered similar issues.
To submit our app, we need to specify that our company is a Trader to comply with the Digital Services Act Compliance. But this process has two bugs.
When we try to submit, our contact information, the "Postal Code" input field displays an error "This field is required.". But this field is disabled, so there's no way to input anything. However, we work this around by inspecting the website code and removing the "disabled" flag from the input, so we are able to enter the Postal Code and continue to the next step.
We verify the email address and the phone number. Then we upload the proof of our company address.
Then we see a confirmation step, but when we click "Confirm", it says: Something went wrong. Please try again.
We tried multiple internet browsers (Safari, Chrome), the latest versions. Both on desktop and phone. We get the same error. In the browser's console, we see this error from Apple's backend:
Has anyone faced a similar issue and was able to find a solution?
We already contacted Apple Developer support and also submitted the bugs to their Feedback Assistant, but they don't seem to care about it at all, as there's still no response from them. It's blocking our app launch.
Thanks in advance.