I submitted a new App yesterday and included a video preview file for several size devices (6.7, and a copy of 6.7 for 6.5, 5.5 and 12.9). The iPhone files each took 5-10 minutes of processing (where the file icon shows a cloud image) but each eventually worked.
The iPad file uploaded fine, but now 18 hours later is still showing a cloud icon. All these uploaded files are about the same size at about 40M.
The AppStore will not allow me to submit the App for review due to: Preview File Still Processing!
What is my recourse?
Hello, thank you for letting us know about this processing message preventing your app from being submitted for review.
There was an issue we resolved we think was the cause of this.
Please delete then re-upload those assets and let us know here either way if you're able to get your app submitted for review or not.