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Delve into the physical components of Apple devices, including processors, memory, storage, and their interaction with the software.

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MacBook Pro M2 chip - 2023 Version - Crash
Hello, My laptop keeps crashing with a pink screen and restarts every hour. This only happens when I connect my bluetooth devices (apple Magic Mouse 2 and keyboard). In Diagnostics it comes up with a ND007 code. I have updated, wiped, reinstalled software, done a first aid repair, booted in safe mode etc.... Help! Report shows kernel problem as well. Here is the crash report: Translated Report (Full Report Below) Process: SecurityAgent [329] Path: /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle/Contents/MacOS/SecurityAgent Identifier: com.apple.SecurityAgent Version: 9.0 (55567) Build Info: SecurityAgent-55567000000000000~288 Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 92 Date/Time: 2023-11-28 09:55:03.7411 +0000 OS Version: macOS 14.1.1 (23B81) Report Version: 12 Anonymous UUID: A61DC7C5-8273-0ADF-C5EE-9E67D7736272 Time Awake Since Boot: 12 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6 Terminating Process: SecurityAgent [329] Application Specific Information: abort() called Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x187c5111c __pthread_kill + 8 1 libsystem_pthread.dylib 0x187c88cc0 pthread_kill + 288 2 libsystem_c.dylib 0x187b98a40 abort + 180 3 libc++abi.dylib 0x187c406d8 abort_message + 132 4 libc++abi.dylib 0x187c307c8 demangling_terminate_handler() + 348 5 libobjc.A.dylib 0x1878db894 _objc_terminate() + 144 6 libc++abi.dylib 0x187c3fa9c std::__terminate(void (*)()) + 16 7 libc++abi.dylib 0x187c3fa40 std::terminate() + 56 8 libdispatch.dylib 0x187adb924 _dispatch_client_callout + 40 9 libdispatch.dylib 0x187aead9c _dispatch_async_and_wait_invoke + 92 10 libdispatch.dylib 0x187adb910 _dispatch_client_callout + 20 11 libdispatch.dylib 0x187ae9fa8 _dispatch_main_queue_drain + 984 12 libdispatch.dylib 0x187ae9bc0 _dispatch_main_queue_callback_4CF + 44 13 CoreFoundation 0x187da715c CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16 14 CoreFoundation 0x187d64a80 __CFRunLoopRun + 1996 15 CoreFoundation 0x187d63c5c CFRunLoopRunSpecific + 608 16 HIToolbox 0x1922e0448 RunCurrentEventLoopInMode + 292 17 HIToolbox 0x1922e0284 ReceiveNextEventCommon + 648 18 HIToolbox 0x1922dffdc _BlockUntilNextEventMatchingListInModeWithFilter + 76 19 AppKit 0x18b53ec54 _DPSNextEvent + 660 20 AppKit 0x18bd14ebc -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716 21 AppKit 0x18b532100 -[NSApplication run] + 476 22 AppKit 0x18b5093cc NSApplicationMain + 880 23 SecurityAgent 0x1029ef238 main + 428 24 dyld 0x18790d0e0 start + 2360
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346
Nov ’23
Software Update Problem iPadOS 17.1.1
I updated my iPad to the 17.1.1 update and there is a problem with my Files. I have pdfs that I read there and every time I open a pdf and want to make notes, the Files app crashes. I have restarted the device numerous times and still the same. None of my notes are saved on the pdf and then the Files crashes again and again and again. Why is this happening? I'm doing important work on the Files and I can't now with this update. Also before the update I had the opportunity to move the pdf to another folder while reading it and move to other pdfs left and right but with the new update this possibilities are gone. I have to close the pdf file and move it to another folder or close the file and scroll through the folder to find other files that I want. How can I fix this? This didn't happen before the update.
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367
Nov ’23
kernel panic USBCommon
Hi, I have a macbook pro mid 2014 running on big sur 11.7.10. It often crashes with the first Extensions in backtrace :\n com.apple.driver.usb.AppleUSBCommon(1.0)[49E3B22A-D9C6-3608-94CC-2E4E5597E772]@0xffffff800f6a7000->0xffffff800f6aafff\n Attached is the report, any help with resolving this issue would be greatly appreciated. Kernel Panic Extract Thanks
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363
Nov ’23
Battery health glitch?
Can someone please explain why my battery health went from 89 to 77 in a matter of 5 minutes. It literally just happened right now and I'm livid. The phone couldn't identify the battery for a while so I restarted and reset the iphone 11, only for it to tell me it's 77 and NEEDS SERVICE. I BARELY USE THIS PHONE, BARELY!!. Please what can I do to fix this?
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230
Nov ’23
Updated Macbook Pro to Sonoma 14.2 2 days ago and AWS VPN Client stopped working, can't connect
I just updated my macbook pro 2019 to Sonoma 14.2 a couple of days ago and have not been able to get my AWS VPN Client to work since. It was working fine before that. From the logs it appears that it is unable to connect to its endpoint, possibly because openVPN can't connect. I've tried uinstalling and reinstalling the AWS VPN Client. I also tried uninstalling my Sophos antivirus entirely in case it was blocking the VPN. I've done some reading but have found no answer regarding this specific issue. Is there some way to roll back this update? Is there a known workaround for this issue? I use the AWS VPN Client for my work so it's something I use almost every day and it's a real problem that it stopped working now.
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883
Dec ’23
EAAccessory - bluetooth connectivity issue in specific region
One of our customers in US unable to connect to our device. current status: able to discover device, when trying to connect it throws an error " (error :Error Domain=EABluetoothAccessoryPickerErrorDomain Code=1 "(null)") " tried with different models, iPhone 11, iPhone XR, iPhone 15.. result is same. But It is working fine in Asia regions. Note: External accessory framework protocols has been added already in Info.plist. ( which has been registered in the MFi Program) Any help greatly appreciated. Thank you!
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626
Dec ’23
Automation Overlay | Appium Testing
Hi , I am doing mobile automation using iOS 15 + devices and I can see Automation Overlay screen which impacts my testing. I use camera to capture video stream of iOS device ,So i get this over lay also recorded.So some of my QoE KPI like Video Startup time ,Buffer time of Some OTT getting failed.So any way to disable overlay .This is purly for development purpose .So by updating any Webdriver agent parameter or by installing any Applications.Please help me on the same.
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435
Dec ’23
Handling Retry in AVPlayer for video segments 5xx errors
I am reaching out to you as I am currently trying to solve an issue involving AVPlayer, and I have encountered a challenge related to handling errors for video segments. In our implementation, we have noticed that AVPlayer tends to make contiuous calls to fetch the video segments when video segments returns errors. AVPlayer tries for approximately 30 seconds before throwing an error. We observed this issue when video segments return 404 or 5xx errors. Please fnd below screenshot for the same. Is there any recommended approach or configuration setting that can be applied to restrict the number of calls AVPlayer makes in such scenarios. We are particularly interested in finding a solution that can help reduce the number of calls that are made in case of such failures. I look forward to hearing from you soon and appreciate your support in resolving this matter.
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644
Dec ’23
MacOS Sonoma Custom Live Screensaver
Why doesn't apple allow us to customize our Live Screensaver to a video file of our choice and allow us to set it as a live Screensaver in settings? I shouldn't have to go to a third party app to have a cool artistic customizable background work on my screens. Personally I don't like the way these apps work. They aren't bad but they don't serve my purpose. I have multiple monitors and multiple screens on those monitors and I would like more customizability when it comes to the different backgrounds on these screens. I can set different wallpapers and even the different apple Live Screensavers but it doesn't work nicely if I were to try to add some .mov files of my own in the wallpaper settings. Does anyone have any suggestions or even know how the process of how apple created the source files of these screensavers? It would be great if there was some sort of work around to this.
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Dec ’23
PLEASE HELP - trying to use old macbook pro as a external display - not working
Hi i've never posted in here but i'm desperate. I've been attempting to start a streaming channel and i've run into every issue imaginable along the way. The latest is that I purchased the new M3 macbook pro and i want to use my old 2015 macbook pro as a display screen. The OLD macbook wont pop up when I go to the display settings in the new mac. However, the new mac pops up in the display settings on the old mac (but this is not want i want to do). I also tried using a traditional HDMI cord in both devices and a USB-C HDMI. Nothing worked. What i want to know is: If the new M3 macbook pro is capable of supporting an external monitor (the system manual claims it is) And if so, how do i turn my old mac (or any external monitor for that matter) into an external monitor. PLEASE HELP - thank you
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313
Dec ’23
XProtect Remediator and BadGacha
After installing the latest stable version of Chromium, I have been getting the following warnings when running an XProtect Remediator scan. I'm not sure if this is a bad issue, but I think it is something Apple should look at. Thanks. Latest version of XProtectPayloads_10_15-120 now shows the following: 2023-12-03 14:45:17.487 BadGacha 👉 no status_message report time 0.0000000 {"process":{"pid":2265,"name":"crashpad_handler"},"status":null,"action":"report"} 2023-12-03 14:45:17.488 BadGacha 👉 no status_message report time 0.0000000 {"process":{"pid":2263,"name":"GoogleSoftwareUpdateAgent"},"status":null,"action":"report"} 2023-12-03 14:45:17.488 BadGacha 👉 no status_message report time 0.0000000 {"process":{"pid":2235,"name":"crashpad_handler"},"status":null,"action":"report"} 2023-12-03 14:45:17.488 BadGacha 👉 no status_message report time 0.0000000 {"process":{"pid":2233,"name":"GoogleSoftwareUpdateAgent"},"status":null,"action":"report"} 2023-12-03 14:45:17.512 BadGacha NoThreatDetected status_code 20 time 0.0000191
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900
Dec ’23
System keychain keeps locking
I was getting continued prompts to enter my password for some code signing and eventually discovered that I could unlock the system keychain, which I did. However, it keeps locking by itself, seemingly when I click on another chain, and possibly even by itself sometimes. The "Login" window has the option to change lock settings but it is current configured to never lock. Any idea how to fix this? This is on macOS 10.15 which I still need to keep around to build versions of my product for older systems. Thanks in advance
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393
Dec ’23
panic(cpu 0 caller 0xffffff801b447cba): Kernel trap at 0xffffff801b9f7938, type 14=page fault, registers:
Hi All, I am getting below error while booting my MacBook Air M1. I tried OS Upgrade , SMS , NVRAM , PRAM Reset but its not working . In safe mode the laptop is working fine. Current OS : Catalina 10.15.7 panic(cpu 0 caller 0xffffff801b447cba): Kernel trap at 0xffffff801b9f7938, type 14=page fault, registers: CR0: 0x0000000080010033, CR2: 0xffffff80d8e87760, CR3: 0x000000024d7d802e, CR4: 0x00000000003626e0 RAX: 0xffffff80d8e876d8, RBX: 0xffffff803133f7c0, RCX: 0x0000000000000004, RDX: 0xffffff80ebab9908 RSP: 0xffffff812672b910, RBP: 0xffffff812672b940, RSI: 0xffffff7f9da23e70, RDI: 0xffffff801be23248 R8: 0x0000000000000001, R9: 0x0000000000000004, R10: 0x0000000000000001, R11: 0xffffff801bdf5280 R12: 0x0000000000000004, R13: 0xffffff80ebab9908, R14: 0xffffff80ebab6000, R15: 0xffffff7f9da23e70 RFL: 0x0000000000010246, RIP: 0xffffff801b9f7938, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0xffffff80d8e87760, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 1 Backtrace (CPU 0), Frame : Return Address 0xffffff812672b370 : 0xffffff801b31b54d 0xffffff812672b3c0 : 0xffffff801b455d85 0xffffff812672b400 : 0xffffff801b44790e 0xffffff812672b450 : 0xffffff801b2c1a40 0xffffff812672b470 : 0xffffff801b31ac17 0xffffff812672b570 : 0xffffff801b31b007 0xffffff812672b5c0 : 0xffffff801bac03bc 0xffffff812672b630 : 0xffffff801b447cba 0xffffff812672b7b0 : 0xffffff801b4479b8 0xffffff812672b800 : 0xffffff801b2c1a40 0xffffff812672b820 : 0xffffff801b9f7938 0xffffff812672b940 : 0xffffff7f9d9cbd10 0xffffff812672b9a0 : 0xffffff7f9d88ea8f 0xffffff812672ba30 : 0xffffff7f9d88e8ec 0xffffff812672bac0 : 0xffffff801ba522ce 0xffffff812672bb10 : 0xffffff7f9d894f98 0xffffff812672bb60 : 0xffffff801ba5b4f3 0xffffff812672bca0 : 0xffffff801b404612 0xffffff812672bdb0 : 0xffffff801b3212c8 0xffffff812672be10 : 0xffffff801b2f7bd5 0xffffff812672be70 : 0xffffff801b30ea02 0xffffff812672bf00 : 0xffffff801b42d095 0xffffff812672bfa0 : 0xffffff801b2c2226 Kernel Extensions in backtrace: com.apple.iokit.IOGraphicsFamily(576.2)[0821E1B7-9024-3953-97BB-992587177A8C]@0xffffff7f9d872000->0xffffff7f9d8c2fff dependency: com.apple.iokit.IOPCIFamily(2.9)[26F2BEB0-18DA-3B16-82FE-86A7E6EA9677]@0xffffff7f9bf02000 com.apple.driver.AppleIntelBDWGraphicsFramebuffer(14.0.7)[8657F9F6-11CF-37B1-B070-701A6BCA36B3]@0xffffff7f9d9ba000->0xffffff7f9db51fff dependency: com.apple.iokit.IOPCIFamily(2.9)[26F2BEB0-18DA-3B16-82FE-86A7E6EA9677]@0xffffff7f9bf02000 dependency: com.apple.iokit.IOACPIFamily(1.4)[EEA1F8DE-7566-3725-A90B-FF30414CAC1B]@0xffffff7f9bef0000 dependency: com.apple.iokit.IOAcceleratorFamily2(438.7.4)[D8A0CDBA-825E-327C-A749-D65A6565023A]@0xffffff7f9d8ec000 dependency: com.apple.iokit.IOReportFamily(47)[2582E4D4-95E3-35F6-9E36-3D3503E7D000]@0xffffff7f9be30000 dependency: com.apple.AppleGraphicsDeviceControl(5.2.7)[9B35EBE6-D428-3E98-9193-ADF0EB8C9B14]@0xffffff7f9d9b0000 dependency: com.apple.iokit.IOGraphicsFamily(576.2)[0821E1B7-9024-3953-97BB-992587177A8C]@0xffffff7f9d872000 BSD process name corresponding to current thread: WindowServer Mac OS version: 19H2026 Kernel version: Darwin Kernel Version 19.6.0: Tue Jun 21 21:18:39 PDT 2022; root:xnu-6153.141.66~1/RELEASE_X86_64 Kernel UUID: D5630E55-7695-313B-B468-6347805B0B6F Kernel slide: 0x000000001b000000 Kernel text base: 0xffffff801b200000 __HIB text base: 0xffffff801b100000 System model name: MacBookAir7,2 (Mac-937CB26E2E02BB01) System shutdown begun: NO Panic diags file available: YES (0x0) System uptime in nanoseconds: 15258441387 last loaded kext at 14651290543: >AudioAUUC 1.70 (addr 0xffffff7f9ea40000, size 28672)
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1k
Dec ’23