After I received this email, my account was suspended and the app was taken down from the store. I've reached out to Apple but haven't heard back, so I'm wondering if anyone here has resolved these issues. It's a company app so it's urgent. Please help.
In accordance with DPLA 3.2(f), you have agreed that you "will not engage in any act of interfering with Apple Software or Services, the intent of this Agreement, or Apple's business practices." This includes, but is not limited to, the App Store, custom app deployment, TestFlight, Xcode Cloud, Ad Hoc deployment, or taking actions that may interfere with the performance or intended use of the program. Apple has every reason to believe that you have violated this provision due to written indications of fraud related to your account.
As previously advised, App Store Review Guidelines 5.6.4 (App Quality) states, "[Customers expect the best quality in the App Store, and maintaining high-quality content, service, and experience increases customer confidence. Signs that this expectation is not being met include excessive customer reporting and excessive refund requests for concerns about apps such as negative customer reviews. The inability to maintain high quality can be a factor in determining whether developers comply with the developer code of conduct," it states.
You have not done enough to tailor your Apple Developer Program account to the Developer Code of Product. Therefore, Apple is exercising its right to terminate your status as an Apple developer under the DPLA.
As an Apple developer, I would like to remind you of your obligations under DPLA regarding all software and other confidential information obtained from Apple. You must immediately cease and desist from any use of these materials and comply with all other termination obligations set forth in Section 11.3 of DPLA and Section 10 of ADA.
If applicable, no additional payment will be made in accordance with Section 7.1 of the Paid Application Agreement (DPLA Schedule 2 and 3).
This letter is not a complete description of the facts in this matter, and nothing in this letter should be construed as waiving any rights or remedies Apple may have. All such rights or remedies are hereby protected.
Should I just create a new developer account and release the app anew rather than wait for a promising answer?