I requested an entitlement 2 weeks ago, and sent a support email 1 week ago. My developer account already had this entitlement, but I transferred the app (which was approved in the app store) to an organization I made it for.
I haven't heard anything from Apple in two weeks, including NO RESPONSE to my email asking when I would hear back.
Is this common? I'll call them on Monday but damn I delivered this product to the organization many weeks ago and now Apple is holding me up now with no indication of how much longer.