It is possible to get a status update about a problem reported in a FB ticket that was filed by another party?

Question

Created Sep ’24

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I tend to remember that it is not possible to get a status update for a FB Ticket as long as you are not the one (or part of the team) who created the ticket (for obvious privacy and confidentiality reasons).

And based on what I'm reading from some posts in the forum, it's not unusual that a FB ticket declared to be a duplicate of another ticket is not updated when the original ticket is either fixed or closed.

So what is the recommendation to be informed about the status of a problem when you know that a FB ticket was already filed by another party (and it's obvious your ticket will be marked to be a duplicate)?

File a FB ticket on the same topic with a reference to the original FB ticket and pray?

N.B. : this is not a case listed in the https://developer.apple.com/bug-reporting/ page.

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Answer 1

Claude31 OP

Sep ’24

what is the recommendation to be informed about the status of a problem when you know that a FB ticket was already filed by another party ? File a FB ticket on the same topic with a reference to the original FB ticket and pray ?

Yes, that's the best. Filing a new FB helps push the topic… Note that there are some issues that are closed whilst you will never see in the status.

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Answer 2

endecotp OP

Sep ’24

what is the recommendation to be informed about the status of a problem

Run some test code to determine whether the problem still exists.

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Answer 3

Engineer OP

Apple

Sep ’24

Hello @this_username_did_not_exist, please do submit a bug report using Feedback Assistant. If you are aware of a similar issue, please also mention that in your bug report. You can always ask for updates directly from Feedback Assistant, and as @endecotp pointed out, it is also good practice to keep testing on new OS releases and latest betas to determine if the issue has been fixed.

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