Our company changed its name as a result of a merger, and the development group responsible for our mobile apps decided to migrate from our "legacy" Apple developer account to a new account associated with the new company name. I found this out last Friday when the notification step in the build script for our Mac applications stopped working — the notification server accepts the request but never responds; we were using the --wait flag with notarytool, and as a result it hangs indefinitely.
Apparently our old developer account was deactivated unexpectedly, and while it's been temporarily turned back on to allow the mobile apps team to finish migrating their apps, the notarization step continues to hang.
I haven't yet tried using the new team account, because my product requires an Endpoint Security entitlement, which is associated with the old Team ID. The long-term answer is probably to re-apply for a new entitlement, but that took over a month the last time we did this, and of course we were scheduled to release a product update in two weeks.
At the moment we're dead in the water. Are there any other options to get us going again? (I considered opening a code-level support request, but as this issue isn't exactly "code-level", I was worried that would be a waste of time and/or money.)