Hi all,
I am a South African developer trying to publish my app. After submitting my app I was told that the type of app I submitted required that I have an organization account instead of an individual account. Obviously in order to have an organization account you have to be a registered legal entity. So I went and registered a PTY LTD.
I've supplied my business certificate as well as anything else that Apple have asked from me, and if I could not supply what was asked I've given sufficient reasons why. Eg. I was asked to send through a Certificate of Commencement of Business, however in South Africa those are no longer needed or issued by our government - only a Business Registration Certificate. I've even used this to create a bank account for the company. This has been law since 2008, so it could hardly be news to Apple.
My latest email I've received directs me to the developer support contact page and I am told to "call them". However, I'm assuming due to the region I am in there is no number listed and no callback option. I called the general support line and they just said "open another email ticket".
I have no idea where to go now. It takes 2-4 days to get a response over email, even if I reply literally immediately when I receive an email from them. And its always a copy-paste message with no human to tell me what is actually going on.
Does anyone know how I can speak to a real human about my application? This is starting to impact my income and productivity.