Hi,
We are strugling to find out why some numbers in AppStoreConnect does not mach eachother. We have only 1 product - subscriptions in an app - nothing else.
Yet - AppStoreConnect gives us:
- Payments and Financial report for oct: Sold - 1.545 units (which we translate as 1.545 subscriptions)
- Trends -> State -> Month ending 31st Oct says: 1.360 active subscriptions.
I also went back to the very first months... Here I get:
- Payments and Financial reports: Jun-21: 106 Jul-21: 130 Aug-21: 135
- Trends -> State -> Month ending: 30-jun-21: 5 31-jul-21: 125 31-aug-21: 156
So sometimes the number from one report is bigger than the other - and other times it is the other way around.
I have read something about that it might be the dates, as the Apple calendar differs ... But that does not seem to explain things here, as I tried finding the exact date, where the Sold units from the payments report matched the state-report.
Payments Jun-21: 106 State date July 24h: 106 Payments Jul-21: 130 State date Aug 8th: 131
So maybe the two numbers are stating different things - but what? It is of course important for us to be able to know which of the numbers we are to rely on when seeing the results of app-changes - and right now we know nothing, as there does not seem to be any logic to the numbers.
We really hope someone can help.
Best regards Nina