App stuck in review for 2.5 weeks and unable to get a clear answer from Apple

Our app (App ID: 1582937571) has been stuck "in review" for 2.5 weeks now, and we have been unable to get a clear answer from Apple. This submission process started on October 24, 2023.

Actions I've taken so far include:

  1. Contact Apple Developer Support via phone and follow up on the case ID multiple times.
  2. Submitting an expedited review request.
  3. Filing an appeal request.
  4. Resubmitting the app with a changed version name.

What next steps should I take? Is there a possibility that a bug is causing the delay, leaving our app mysteriously stuck in the review system?

As iOS developers, we deserve a more efficient and transparent review process.

Any assistance or guidance from this community would be invaluable.

App stuck in review for 2.5 weeks and unable to get a clear answer from Apple
 
 
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