Notarization via Notarytool is stuck "In Progress"

Code Signing Notarization
jmalfara OP
Created Sep ’23
Replies 15
Boosts 6
Views 3.3k
Participants 14

I seems like a pretty common issue but i'll make a post about it specifically for what i'm seeing. Its my first time notarizing an app so maybe its something in my config, but i'm not seeing any errors.

For simplicity I cloned, built and signed the sample Electron Forge app following the steps on https://www.electronforge.io/ "Getting Started". The build zip is 90MB so its not that large. My production application will be DMG, but even that is stuck (Maybe because the zips before it are currently stuck)

Trying to manually notarize via notarytool just hangs. I used xcrun notarytool submit <Package> --keychain-profile "NotaryProfile" --wait

Running xcrun notarytool history --keychain-profile "NotaryProfile" outputs the following.

    createdDate: 2023-09-06T14:49:59.810Z
    id: 838c0903-d136-4241-be98-174152a7e3cf
    name: my-new-app.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-06T14:31:08.880Z
    id: 1ce6ef46-8b09-4b20-9f61-81292b2dcbb9
    name: my-new-app.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-06T14:10:23.726Z
    id: 71bc9206-036e-46c7-aadf-6bfaa4097743
    name: my-new-app.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-06T13:54:35.527Z
    id: 7c7fd365-1f08-48c6-a314-3a1809019f9c
    name: my-new-app.zip
    status: In Progress

Its been about 7 hours since my first attempt.

I tried to pull logs by calling xcrun notarytool log --keychain-profile "NotaryProfile" aa6e9df3-ef62-4058-8bcc-683f015b412a but it seems like non exist yet.

Submission log is not yet available or submissionId does not exist
  id: aa6e9df3-ef62-4058-8bcc-683f015b412a

Not sure whats going on, but its pretty far off from the time estimate of 5 - 45 minutes.

Any help is appreciated.

NotaryTool version is 1.0.0 (28)

Replies  15
Boosts  6
Views  3.3k
Participants  14
DTS Engineer OP
Apple
Sep ’23

Its been about 7 hours since my first attempt.

Yeah, that’s not great. I’m going to check something at this end and then get back to you, probably tomorrow.

Please update this thread if anything changes at your end.

I tried to pull logs by … but it seems like non exist yet.

That’s expected. The log doesn’t exist until the request completes.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0
joshwilson OP
Sep ’23

@eskimo I too am seeing this same behavior for a submission I sent in yesterday. It's also the first time I'm notarizing this app (or any app, for that matter).

First submission, 18 hours ago. It's still "In Progress": 00bb304b-7a36-4f6e-96ee-72031d92e943

I also sent it again this morning about an hour ago: 4d0421c4-9696-434f-865f-74d1b1670606

Were you able to find anything in your earlier investigation for jmalfara?

1
joshwilson OP
Sep ’23

Here are my notarytool history results:

Successfully received submission history.
  history
    --------------------------------------------------
    # Latest one from this morning
    createdDate: 2023-09-08T14:27:59.303Z
    id: 4d0421c4-9696-434f-865f-74d1b1670606
    name: <REDACTED>
    status: In Progress
    --------------------------------------------------
    # This one was an aborted upload
    createdDate: 2023-09-08T14:27:37.579Z
    id: a5a6e568-1cc4-46c9-8e57-a269dadc71ce
    name: <REDACTED>
    status: In Progress
    --------------------------------------------------
    # Original from yesterday afternoon
    createdDate: 2023-09-07T21:25:20.194Z
    id: 00bb304b-7a36-4f6e-96ee-72031d92e943
    name: <REDACTED>
    status: In Progress
1
0xAgony OP
Sep ’23

I am having the same issue trying to notarize a Electron app with a bundled binary using notarytool. Everything is signed properly, but the notarization status of every submission I've tried over the past two days have just been stuck on In Progress. I even tried submitting something else but this is also stuck on In Progress.

Successfully received submission history.
  history
    --------------------------------------------------
    createdDate: 2023-09-10T23:51:19.142Z
    id: 45d97df3-2fb9-4f24-859a-8e30a9e1ae1b
    name: asd.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-10T23:20:02.318Z
    id: e46e915c-c4fb-4336-8c30-add8e7cc32c3
    name: something-else.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-10T23:07:11.952Z
    id: ff3dd791-19ce-4839-97d9-36f45901b73a
    name: asd.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-10T22:56:49.809Z
    id: 474a4cc5-40ca-446b-85d2-65ca2a1d192e
    name: asd.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-10T01:42:05.929Z
    id: f13d2683-6871-47db-9006-bc5d04ad0eea
    name: asd.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-10T01:36:29.536Z
    id: 20b7cfbf-1ebf-4ca3-97a7-a69b2b9b9cd9
    name: asd.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-09-10T01:20:40.767Z
    id: 0e6727f8-a78d-4ce0-95c8-6fa74c1f754f
    name: asd.zip
    status: In Progress
1
devTO OP
Sep ’23

@0xAgony did you resolve this issue? I am seeing the same issue. It is as if the submission queue gets stuck and any subsequent submission is held in the "In Progress" state. I also don't see any way to cancel previous submissions which might unjam the queue using the "notarytool". In my case, my first submission has been stuck for about 30 hours.

1
JasperHD OP
Oct ’23

@eskimo I am having the same issue trying to notarize a Electron app with a bundled binary using notarytool. Everything is signed properly, but the notarization status of every submission I've tried over the past two days have just been stuck on In Progress. I even tried submitting something else but this is also stuck on In Progress.

Successfully received submission history.
  history
    --------------------------------------------------
    createdDate: 2023-10-01T15:34:36.959Z
    id: 8461c5b0-51d0-4c00-8391-4dcb541f2ccf
    name: flot.zip
    status: In Progress
    --------------------------------------------------
    createdDate: 2023-10-01T15:13:46.537Z
    id: 4fd3e79c-74e2-4824-bc5c-c63c305243c3
    name: flot.zip
    status: Invalid
    --------------------------------------------------
    createdDate: 2023-10-01T14:29:52.668Z
    id: fc8bc0ae-8e17-4286-86b5-48d71d08175c
    name: flot-Mac-2.0.0-Installer.dmg
    status: In Progress
1
mddev OP
Oct ’23

Thanks for bringing this up - I am also encountering this issue. Waiting all day for notarization; I've progressively made my app smaller to try to get a response from the notarization process, but no luck.

Successfully received submission history. history -------------------------------------------------- createdDate: 2023-10-01T23:37:57.252Z id: e88de1a2-4697-48ca-9b95-8f75397926db name: test.zip status: In Progress -------------------------------------------------- createdDate: 2023-10-01T18:56:44.040Z id: c5bd52d2-b5ca-48b5-94b7-015cc4abf4e1 name: test.dmg status: In Progress -------------------------------------------------- createdDate: 2023-10-01T16:43:00.848Z id: f8f8bb04-7b0c-4f14-8400-428d1dc1694b name: test.dmg status: In Progress -------------------------------------------------- createdDate: 2023-10-01T16:40:53.920Z id: 8f13eab2-9028-4e09-a494-c8192dd3ba5f name: test.dmg status: In Progress

1
dario-p OP
Nov ’23

Can also confirm this is happening to me. I am in the process of moving my projects to a mono-repo and handling codesigning/notarizing with Github Actions. The first time I ran the action it worked fine, but then failed as it started to notarize the second binary I have in my project. I tried to change the app-specific-password but that did not work. My history looks similar to yours: all "in progress" apart from the one at the start that worked fine.

1
formboot OP
Nov ’23

It is happening to me too. I think signing is all good, i did not see any error, my app stuck in notarize for 14 hours. I also tried notarizing very simple app, they are all stuck in progress :( This is very bad for apple developer tools, i am completely stuck right now

2023-11-10 10:01:09 +0000 cb2efeef-5e94-4e2a-8530-662440dd3ff6 in progress 2023-11-10 09:29:00 +0000 d24a10cf-d8c9-4f5e-89eb-75b8aa7278a0 in progress 2023-11-10 01:54:27 +0000 a9139ef0-f397-4d76-a456-53557603856b in progress

1
iveshenry18 OP
Dec ’23

Just want to +1 on the issue everyone here is having. I'm trying to notarize an app built with Tauri for the first time; the .dmg is 575.5 MB and everything is signed correctly as far as I can tell. It has been in progress for around 11 hours.

@eskimo, I see in the other thread you mention a spate of such reports. Any updates on workarounds other than "just wait for a couple of days"? Pretty unacceptable DX from Apple (not your fault obviously, but I do hope this issue has been escalated).

1
smileBeda OP
Dec ’23

I too experience this same issue with a tiny app. Is this something that apple does automatically to "newbies"? The doc says 90+% of all apps get notarised in few minutes. Yet in this, and many other threads, I read about hours, days, weeks. And all are reports from first-time submitters.

This should be documented, if that is common standard practice.

0
ftruzzi OP
Jan ’24

Getting the same issue when trying to notarize my first app. I wanted to release it during the weekend but notarization is still stuck in "In Progress" after more than 1 day (31 hours). Definitely not a good experience after being almost forced to pay a 99€ subscription to do just that...

If it matters, my submission ID is e8becdfc-dd66-4e22-8d8c-f0f3c82cd2c8.

0
zentheducky OP
Jan ’24

My app is very small. It's a macOS application (not a mobile app) and I uploaded it to Apple Notary Service 2 days ago and it's still "In Progress". Currently using Xcode 15.0.1 using the Notary Tool. Normally it takes about 30 seconds to notarize. What's going on?

0
tf_eng OP
Jan ’24

I'm experiencing a similar issue where with a new Apple Developer account the first notarytool submit call was accepted within minutes, but all subsequent submissions have been "In Progress" for close to 24 hours now. Did notarization ultimately succeed for other folks who ran into this? @eskimo do you know of a workaround?

1
DTS Engineer OP
Apple
Mar ’24

Sorry that I’ve not responded here sooner.

I recently added an Apple Recommended answer to this thread with more info about this issue.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

0
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