Hi, I can't get into "manage" sandbox account. I either get to a screen to put my password in. Here there is no way to click "next" or "login". (I have tried pressing "enter" on my keyboard to no effect). Or I get directly into "Cannot Connect" page. I have tried this two days in a row. I have tried turning it off and on again. I have tried logging out and in.
Device: iPhone 13 pro max, iOS: 16.0.3 (also tried the version before this)
iPhone XS, iOS 16.2: Still doesn't work. Resetting doesn't help.
Same error on 16.0.3, already tried to sign out and sign-in several times, and when enter on manage, always appear the message cannot connect. It's unbelievable how apple have this issue opened 2 months ago, and still not fixed.
I am seeing the same thing on iPhone 12 Pro Max iOS 16.2, would be great to get an update on this issue.
Same thing, iPhone 13 Pro Max 16.2. Unbelievable.
What's going on, how I suppose to test the subscription without this?
Issue still exists. Tested on iPhone 11 Pro with iOS 16.2.
I have this issue with my usual AppleID credentials - they were listed in Sandbox iOS Settings and I successfully performed sandboxed purchase (note - this apple id is not listed in Sandbox Testers list in App Store Connect). I have no issue (not yet at least) with another dummy AppleID that I have created via Sandbox Testers page.
Still broken for me on 16.2 as well.
As a work around, I was able to create a new sandbox user by going to App Store Connect -> Users and Access -> Sandbox Testers, I signed out of my current account and logged in with the new one and I can view the manage account page.
I did this on an iPhone 12 Pro Max running iOS 16.2
Happening to me on iPadOS 16.3. Just went and tried on my iPhone running the latest iOS and I get the same problem.
Same issue on Iphone 13 pro max 16.2 any news on this?
For anyone that can reproduce, please file a ticket with your sandbox Apple ID and a screen recording showing your sandbox Apple ID signed in and the error. And if it persists with a fresh sign-out and sign back in. feedbackassistant.apple.com
Hello guys, for everyone who still facing this problem, I found out that for sandbox testing purchases you need sandbox account, not testflight apple id account. To create it you need to go to your App Store Connect account, go to "Users and Access" and select "Sandbox Testers" tab. Add sandbox account using just dummy name, email, password, country etc. After that, go to your device Settings -> App Store -> At the bottom of this page you'll have Sandbox Account like "Apple ID: $yourCurrentAppleId." Sign out from it, then add your previously added sandbox apple id (enter your email and password) and that's it! Thanks for very clear instructions and user friendly interface from Apple (not really)
Without leaving the main App ID, with changing to a SandBox account in TestFlight and managing subscriptions