Issues in uploading screenshots for iOS app in App Store Connect

We have two sets of screenshot images for 5.5 and 6.5 displays of the iOS app which needs a new version. When I first uploaded the screenshot set for the 6.5 display, it looks all good. Then I uploaded another set for the 5.5 display and headed back to check 6.5 images. I found some of them reported errors IMAGE_TOOL_FAILURE.

Then I deleted all 6.5 screenshots, re-uploaded for the 6.5 display again. However, this time 5.5 had errors. It is like a loop. I tried tens of times.

And, if I upload 6.5 first, it all looks good. And then I go to another tab, for example, the app information tab and then come back. I also find the images are marked as 'The file has been uploaded and is processing ' .

Suddenly stopped working with this exact error. Do we just wait for apple to fix it on their side?

Same issue here

This has been happening to me for well over 12 hours now - hoping it gets fixed soon! Looks like something on the Apple end based on the frequency of new comments here.

Omg wtf Apple... on a Friday?

Same issue here

Same issue here

Same here.

Same issue here.

Still happening!

still experiencing this issue.

Same as well. Nothing seems to work.

I'm here to join the band wagon. What's going on Apple? I'm trying to publish my epic chatbot update.

Same issue here. Not a single comment from @Apple and apparently it's not even a public holiday in the US today! This is unacceptable.

I think it's actually working now - just a quick update for everyone else sitting here and watching this thread

Yeah working for me now too.

Issues in uploading screenshots for iOS app in App Store Connect
 
 
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