Having issues authorizing payment for Apple Developer Program

Developer Tools & Services Apple Developer Program Developer Program

Quaaac OP

Created Nov ’19

Replies 585

Boosts 10

Views 294k

Participants 445

Hey guys

I’ve been trying to pay for Apple Developer Program enrollment for about a week and still no luck. As well as I got from a small talk with the customer support – Apple never got my money. So it seems like my payment authorization fails all the time. But I don’t know what’s really going on.

Have any of you ever had issues like that?

Or maybe you just know what’s going on and how to fix it?

Answered by Apple Developer Support in 626670022

We do accept Russian credit cards to pay for the Apple Developer Program. If you've been unable to complete your order, please reach out to Apple Developer Program Support for assistance. Please note that you may be asked to provide verification details as part of the order completion process. We appreciate your understanding and apologize for any inconvenience.

Boost

harneet OP

May ’20

Hi,
We are also facing the same issue. We are also from India. Been trying for the payment since last two weeks. but no solution. Let us know if you find any solution.

Safwans OP

May ’20

Could you ask your friend to give you the email?

vladyslavkhrystych OP

May ’20

tcook@apple.com

Bod992 OP

May ’20

I've send him email also. Guys Lets all send him an email in order to increase the chance for him to see the email and know about the problem.

dar_alkotob OP

May ’20

Hi guys,
Same issue you are having here guys! I am from libya and I tried to purchase a developer account but with 2 accounts, 2 cards and non were successfull!

Papaya25 OP

May ’20

I have the same problem, I am from Panama.

3 different accounts, 4 different cards, different banks, even accounts from other countries and they always cancel the order.

I urgently need the account and they always cancel the order. Who sells an active account? I need to upload some projects urgently

elinatan OP

May ’20

What the f* is this.. it's been over a month I'm trying to enroll..

I don't even receive any payment cancelled or not approved notification. I only get a 48h transaction acknowledgement email and that's it.

I've tried different credit cards, changed my accounts. Changed my billing address. nothing works and no one is getting back to me.. did any one found a resolution???

Max.33 OP

May ’20

Kvy

David S Teles OP

May ’20

Hi I'm David and I'm from Brazil. Same problem here, over a month and nothing. I've tried different cards, I had bought a music and sent the billing to Apple and they don't give any respose, just ignored me. The worst suport I've ever seen in my life and the worst experience ever.

Safwans OP

May ’20

Call them

Shepelev OP

Jun ’20

Я в течение 5 минут зарегистрировал аккаунт разработчика в Google Play, но в App Store я пробовал разные аккаунты менял Apple ID - ничего не помогает. Удивительно, неужели для Apple это такая сложная проблема?

I registered a developer account in Google Play within 5 minutes, but I tried different accounts in the App Store and changed my Apple ID - nothing helps. It's amazing, is this such a big problem for Apple?

I am from Russia, is this the reason?

javagames@list.ru OP

Jun ’20

We are all waiting for an official response from Apple. Why does the payment system not work and when will the problems be fixed?

David S Teles OP

Jun ’20

already did.

dinhvankiet124 OP

Jun ’20

Hello from Vietnam, i have same problem.

I have tried many cards but no luck. Apple Support ignore me for week.

egeorgiev OP

Jun ’20

Hello from Bulgaria,

I have same problem. They asked to give them order numbers with the card I use and then I got the answer below:

Hello Emil,

Thank you for your reply and the information provided.

We were not able to find a resolution to the payment issue in our investigation. Apple Developer purchase. Please contact your financial institution for more information.

If you cannot resolve the issue through your financial institution and have received confirmation from Apple that your order could not be completed, you may place a new order using a different payment method. To prevent further issues, please follow these steps:

• Use the latest version of Safari and clear cache and cookies before accessing the payment page.
• Before placing the new order, notify your financial institution that you are expecting a charge from Apple and confirm that your billing information is accurate.
• Be sure to use a payment method that is accepted for developer purchases in your region, as presented during the purchase process.
• Confirm that all payment details match the information on file with your financial institution when submitting the new order.

Thank you for your understanding.

I asked my bank is there any payment requests from Apple and they found only these from Apple Music and iCloud. No other payment requests from Apple - approved or declined.

I called Apple Support but the agent from call center forwarded me to the developer support contact form.

Now I'm trying with different account but I think I will get no luck again.