Hi everyone, I’m facing an issue with my app version (changed Subscription from weekly to monthly) being rejected due to a "Loading Subscription" first time, then "Unable to Complete Request" error in the SubscriptionStoreView. I noticed on the screenshot that the review team was using a VPN, and since my app isn’t available in the EU, I believe this may be related to the problem. I cannot replicate the issue on my end in UK. Does anyone have advice on how to address this? Thanks in advance!
The message seen is the standard response generated by the SubscriptionStoreView when a "StoreKit Purchase" of an "Unknown" error Type when it occurs during the purchase process. This is the default behaviour, which suggests retrying the purchase at a later time. Unfortunately, this is how SubscriptionStoreView is designed to handle such errors.
We believe this shall be sufficient enough for user to be guided to try again later.
As SubscriptionStoreView is the recommended approach for subscription management in iOS apps, we are unable to customise the error handling beyond what is provided by the framework itself. While the products are being loaded correctly, the purchase fails due to an error, and at this stage, the only option available is to retry the purchase or wait for a network resolution.
To offer a smoother experience, we would need to abandon the use of SubscriptionStoreView, but this would not align with standard app guidelines and could lead to a less intuitive experience for users.
We need help with this.
In StoreKit Config File simulate Unknown Purchase Error. Try Purchase. As per design SubscriptionStoreView shows popup saying :
"Unable to Complete Request Something went wrong. Try again."
We thought this is fine as it is explanatory. App Review Team says this is poor user experience and I need code level help to tackle this .