Hello everyone,
I’m experiencing ongoing issues with my app’s review process. The app is being rejected under Guideline 1.4.1 (Safety - Physical Harm), and the reason provided is that it doesn’t include appropriate citations for health and medical recommendations.
This app is designed for qualified nutritionists to create personalized meal plans for clients. All recommendations are based on data provided by the client and supported by dietary guidelines from recognized organizations.
We’ve already included multiple citations to credible sources such as:
• USDA
• NIH
• WHO
• University of Oxford
• The Nutrition Source
• ResearchGate
• PubMed
• EUFIC
• DGE
• EFSA
These citations are clearly listed, and all recommendations come from nutritionists with degrees from accredited institutions. Despite this, the app continues to be rejected under 1.4.1. After asking the reviewer for clarification and providing detailed explanations, they’ve stopped responding and only send the same automated response referencing 1.4.1.
Additionally, the client profiles in our app are created via an Admin platform. Should data like height, weight, and other physical metrics be visible in the user’s profile to meet review requirements? We’re wondering if the lack of visible user metrics could be causing this rejection.
Has anyone experienced similar issues or have advice on how to resolve this? We’re uncertain what more we can do at this point and would appreciate any guidance.
Thanks in advance.