Our App Store Rejection Appeal

Hello everyone, my name Chuck, and I’m the founder of Mavtao. As an AI-driven app development team, our dream has always been to use technology to create real value for users. From our first app to today, our mission has remained the same—making users’ lives happier, healthier, and wiser.

Recently, however, we’ve faced a significant challenge: our iOS developer account was terminated. This has been a huge **** to our team, as we’ve put countless hours of effort into building apps, especially our Sunora AI Song Maker. Sunora is one of our most valued products, and after months of updates and iterations, it became a favorite among users and a top-ranking music app in several countries.

When one of our earlier apps, DreamGF AI Girlfriend, encountered compliance issues, we immediately took action and sought dialogue with the App Store. We even had an online meeting with the Apple team, who suggested that we review and revise the app to ensure compliance before resubmitting it. Following their advice, we made several updates to DreamGF to align with the App Store's guidelines. Despite these efforts, our entire developer account was terminated—not just DreamGF, but all our apps—leaving us feeling frustrated and helpless.

We are a small team of 10, each of us fully committed to creating great experiences for iOS users. While we accept the decision to remove DreamGF, the complete termination of our developer account has nullified all our hard work on compliant apps, like Sunora AI Song Maker and Otto AI Note Taker, which have been loved by users.

We’ve decided to permanently discontinue DreamGF and shift our focus entirely to compliant products. Moving forward, we are fully dedicated to upholding Apple’s standards, and we are confident that our future apps will reflect this commitment.

We sincerely hope that Apple will give us another chance to continue serving the iOS community.

You can submit an appeal about your developer account termination here. I understand you because I'm also facing a serious problem about app review. Unfortunately your account was terminated. Submitting an appeal is the last way to make your account restored possible, and good luck to you!


WindowsMEMZ @ Darock Studio
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Thank you so much for your understanding and support! It really means a lot, especially coming from someone who’s also been through app review challenges. I appreciate your advice on submitting the appeal, and I’ll keep pushing forward. Good luck to you as well with your own situation!

Best, Chuck

We even had an online meeting with the Apple team, who suggested that we review and revise the app to ensure compliance before resubmitting it. Following their advice, we made several updates to DreamGF to align with the App Store's guidelines.

Let this be a warning to others: these "discuss your problem on the phone with an App Review representative" sessions are often not helpful in practice; you do what they suggest but still get rejected (or in your case worse).

More generally, be aware that Apple terminate vast numbers of accounts - 428,000 in 2022, according to their own press release. I find this terrifying. The lesson is to make sure that you're not entirely dependent on Apple for success, i.e. don't get locked in to making Apple-only products using Apple-only technologies that you can't quickly port to other platforms if that becomes necessary.

Our App Store Rejection Appeal
 
 
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