why does apple not respond to developer help?

tried two times to change developer account from individual to organisation. after each try, it takes many weeks - status stuck at "Pending". then without any notification, it becomes "Continue Migration"

now if I click Continue Migration, it gets stuck at Pending for weeks.

The cycle is non stop

Called developer hotline, they say they don't entertain phone call, and only allow Request Callback

Tried request callback, it says the number is not allowed for Request callback

It would be better if the migration is canceled and set back to Individual, but I can't even do that.

Does anyone know where or how I can get help at all ?

Surprising. I once needed support for similar operation and I got a very efficient support by phone.

Then I was proposed to be contacted by phone or by mail.

why does apple not respond to developer help?
 
 
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