Dear Apple Team,
I have an issue that I would like the Apple Review Team to clarify:
Context: We have an application released on both iOS and the web, offering paid services through a subscription model, currently using Apple’s In-App Purchase mechanism. However, due to technical limitations and users lacking the technical knowledge to resolve payment issues on their own, our customer support team is directing users to an external website of the application to complete payments.
Is this approach compliant with Apple's guidelines?
Thank you for your support.
Best regards, LuckyP
Thank you for your post. We recommend that you sign up for a session with App Review during the weekly Meet with Apple Experts event. Sign in with your Developer ID and select "Request a one-on-one App Review consultation". A member of the App Review team will help you with your questions regarding the review process and the App Review Guidelines.
