Hello, we have encountered the Guideline 1.4.1 - Safety - Physical Harm, Guideline 2.3.3 - Performance - Accurate Metadata, etc., eveytime we try to upload or update any of our apps, which just takes temperature, blood pressure, glucose, weight and oximetry readings from external BLE gadgets, we receive the same reply, sometimes with less motives other with more.
Also, the reviewers, keep requesting documentation for Certification of devices, approved by the FDA, EU and Brazil, and yet that is not enough for them. The "Reviewer" if there is really one, does not read or does not understand all the documentation we have provided as: FDA, EU (Europe) and Anvisa Clearances and Certifications. Letters from Hospital or medical institutions. Reduce the number of countries. Mentioning that the app might be used only for the Users or Patients associated with a particular Institution. Etc. Nothing is enough for Apple and its Reviewers, and every time they ask for something new or different, or a video, etc.
Also, we have not found any where on any documentation that using an iPhone, iWatch or a MacBook, or any Apple's product, the User can not make a misguided decision and have a "Physical Harm 1.4.1", ahh, but if it is made by Apple and approved by its own reviewers then is is correct.
We have spent a lot of time developing these Apps and Remote Patient Monitoring Systems, and it is nonsense that we have to strip down all features from our app, just to complied with the reviewers, and yet, there is no way to move forward.
Our customers are just moving to other Platforms as the WebApps or any other distribution form without a Store, which forces developers to comply with non sense and endless requirements, and that the reviewers deny all documentations, certifications, documents, etc., provided, no end to the story, just time after just the same thing.
Good luck to anybody trying to use and BLE gadget or device, and by the way, we already have just one app approved by apple named EmmitecWL1, trying to get Approval for EmmitecJD1, and even though they are basically the same, they are used by different medical institutions, and we have more than 10 other customers waiting for their apps on iOS, with no clear future.
Ahh, almost forgot, this time we were submitting the app named Emmitec WL1, and the very expert and honest reviewer sent a lot of screen captures of an older app named EmmitecWL, so just what we could expect, they do not even pay attention of what they are doing, they do reject a newer app reviewing and old one.
Thanks for your time.
