Removing In-App Purchases, consequences and questions.

Hi, I have a question regarding a set of existing in app purchases as we are planning on making a set of changes to our application.

For context we are a B2B application that sells a web based tool directly to businesses. Really due to historical reasons we made recurring subscriptions available in the iOS app store and have a number of tiers users can select.

Our service is getting a little more complicated, we offer a lot of stuff outside of the app store and looking at the rules:

3.1.3(f) Free Stand-alone Apps: Free apps acting as a stand-alone companion to a paid web based tool (e.g. VoIP, Cloud Storage, Email Services, Web Hosting) do not need to use in-app purchase, provided there is no purchasing inside the app, or calls to action for purchase outside of the app.

It would make a lot of sense for our App to become a companion to our main service. As far as I understand this means what we need to remove the App Store subscriptions, there is no call to action in app to buy outside of the app store.

However, what happens to the existing subscribers to the service? By removing the in app purchases from the app will these existing subscribers still continue to be subscribed?

We don't have that many users that buy in app but we don't want to mess up their experience. For example, we don't want these subscriptions to just cancel and their access be removed. Also is this a fair understanding of the rules as we don't want to fall foul of them.

I think this is a similar question to this thread, but obviously want to check before making this change.

Thank you!

Hello!

To keep existing customers subscribed, you wouldn't remove subscription IAPs from sale in App Store Connect, just stop merchandising in app UI - this way no new customers can subscribe, and existing subscribers continue renewing and can manage their subscription via Settings or App Store.

If you want to see if App Store can accommodate your new more complicated service offering, feel free to describe your setup here for further discussion, or file an enhancement request: https://developer.apple.com/bug-reporting/

For more information about removing subscriptions, see Make changes to your auto-renewable subscription’s availability.

Removing In-App Purchases, consequences and questions.
 
 
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