I have a xerox workcentre 2025 cannot scan I always get the below message what can I do
Translated Report (Full Report Below)
Process: Scanner [1323] Path: /Applications/Scanner.app/Contents/MacOS/Scanner Identifier: COM.GILBERT.PhysicalScanner Version: 1.6 (1.6) App Item ID: 1521553621 App External ID: 837739896 Code Type: X86-64 (Translated) Parent Process: launchd [1] User ID: 501
Date/Time: 2024-08-13 18:39:31.5587 +0300 OS Version: macOS 14.6.1 (23G93) Report Version: 12 Anonymous UUID: 7C7DF391-F1F6-6185-10D7-1063C7D7596A
Sleep/Wake UUID: B47B7F17-5F97-438D-9DC4-DB3CE78959E5
Time Awake Since Boot: 820 seconds Time Since Wake: 295 seconds
System Integrity Protection: enabled
Notes: PC register does not match crashing frame (0x0 vs 0x104A8E142)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4 Terminating Process: exc handler [1323]
Error Formulating Crash Report: PC register does not match crashing frame (0x0 vs 0x104A8E142)
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 Scanner 0x104a8e142 0x104a89000 + 20802 1 Scanner 0x104a9021b 0x104a89000 + 29211 2 Scanner 0x104a8dabc 0x104a89000 + 19132 3 AppKit 0x7ff819e427ed -[NSApplication(NSResponder) sendAction:to:from:] + 337 4 AppKit 0x7ff819e42663 -[NSControl sendAction:to:] + 86 5 AppKit 0x7ff819e42595 __26-[NSCell _sendActionFrom:]_block_invoke + 131 6 AppKit 0x7ff819e4249e -[NSCell _sendActionFrom:] + 171 7 AppKit 0x7ff819e423e6 -[NSButtonCell _sendActionFrom:] + 96 8 AppKit 0x7ff819e3f2d2 NSControlTrackMouse + 1823 9 AppKit 0x7ff819e3eb8f -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 125 10 AppKit 0x7ff819e3ea56 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 666 11 AppKit 0x7ff819e3de4b -[NSControl mouseDown:] + 666 12 AppKit 0x7ff819e3c7f3 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4582 13 AppKit 0x7ff819db5857 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 313 14 AppKit 0x7ff819db5503 -[NSWindow(NSEventRouting) sendEvent:] + 345 15 AppKit 0x7ff81a5681a0 -[NSApplication(NSEventRouting) sendEvent:] + 1456 16 AppKit 0x7ff81a122d2e -[NSApplication _handleEvent:] + 65 17 AppKit 0x7ff819c465aa -[NSApplication run] + 640 18 AppKit 0x7ff819c1a4f3 NSApplicationMain + 816 19 Scanner 0x104a8b0d9 0x104a89000 + 8409 20 dyld 0x204d8b345 start + 1909
Thread 1:: com.apple.rosetta.exceptionserver 0 runtime 0x7ff7ffd4c414 0x7ff7ffd48000 + 17428
Thread 2:: com.apple.NSEventThread 0 ??? 0x7ff8a6856a78 ??? 1 libsystem_kernel.dylib 0x7ff81656808e mach_msg2_trap + 10 2 libsystem_kernel.dylib 0x7ff816576878 mach_msg2_internal + 84 3 libsystem_kernel.dylib 0x7ff81656f178 mach_msg_overwrite + 653 4 libsystem_kernel.dylib 0x7ff81656837d mach_msg + 19 5 CoreFoundation 0x7ff816685909 __CFRunLoopServiceMachPort + 143 6 CoreFoundation 0x7ff81668437c __CFRunLoopRun + 1371 7 CoreFoundation 0x7ff816683859 CFRunLoopRunSpecific + 557 8 AppKit 0x7ff819db329c _NSEventThread + 122 9 libsystem_pthread.dylib 0x7ff8165a818b _pthread_start + 99 10 libsystem_pthread.dylib 0x7ff8165a3ae3 thread_start + 15
Thread 3: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 4: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 5: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 6: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 7: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 8: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 9: 0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00007f90ecfa0db0 rbx: 0x00007f90ecfa0db0 rcx: 0x00007f90ed0099f8 rdx: 0x00007ff85642ec60 rdi: 0x00007f90ed009000 rsi: 0x00007f90ecfa0d00 rbp: 0x000000030d8f4d50 rsp: 0x000000030d8f4c80 r8: 0x00007f90ed009038 r9: 0x000000000fff0b1a r10: 0x0000600000025920 r11: 0x00007ff91ddde92e r12: 0x0000000000000001 r13: 0x0000600001307020 r14: 0x0000000000000000 r15: 0x00006000013070a8 rip: <unavailable> rfl: 0x0000000000000246 tmp0: 0x0000000104a8e142 tmp1: 0x0000000000000216 tmp2: 0x0000000104ab6d80