App Store Connect / Trends issue

Developer Tools & Services Instruments
Jackson-G OP
Created Jul ’24
Replies 5
Boosts 1
Views 898
Participants 4

Hello,

anyone deal with an issue in the App Store Connect (trends section)?

Few hours ago I logged in and checked the trends page, but it does not load. It takes a while and then the error: "An unexpected error occurred. Try reloading the page. If the problem persists ..." is being shown

I guess it's an Apple issue or am I the only one experiencing this problem?

Best, Jackson

Answered by App Store Connect Engineer in 794803022

Hi there, thank you for this report. We are looking into this issue and we'll respond to this thread with updates.

Replies  5
Boosts  1
Views  898
Participants  4
App Store Connect Engineer OP
Apple
Jul ’24
Accepted Answer

Hi there, thank you for this report. We are looking into this issue and we'll respond to this thread with updates.

1
Claude31 OP
Jul ’24

I face the same problem and filed a bug report: Jul 10, 2024 at 11:14 AM – FB14261684

Here is FB content:

I cannot access AppStoreConnect (Trends and sales, overview…) on some iMac:

  • iMac mini Pro, macOS 14.5, Safari Technology Preview Release 197 (Safari 18.0, WebKit 19619.1.18)
  • Same Mac, with Safari Version 17.5 (19618.2.12.11.6)

I get the error message

When I click on contact us, I get nothing as shown

I tested on another iMac (27", 2015) with MacOS 12.7 and Safari Technology Preview Release 171 (Safari 16.4, WebKit 17616.1.15)

  • It works as expected

I tested on iPhone Xs, iOS 17.4

  • It works as expected
1
Jackson-G OP
Jul ’24

It's working for me again right now :-)

0
App Store Connect Engineer OP
Apple
Jul ’24

Hello, thank you again for these reports. We believe we have resolved this issue. If you continue to experience issues with accessing Sales and Trends in App Store Connect, please contact us.

1
stefa107 OP
Sep ’24

Hello, today the same problem, trends not working

0
App Store Connect / Trends issue
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