iOS Action and Share Extensions disappear for users

Question

lfcj OP

Created 5d

Replies 1

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Several users have reported that my iOS Action and Share Extensions is not visible.

Now one of the TestFlight users has reported the same. Notice this user has been using the app for one year, so they know how to use it.

Doing FaceTime and them sharing the screen, we have tried:

Deleting app and downloading from App Store
Deleting app, turning device off (call was off) and turning it on, downloading from App Store
Deleting app, turning device off (call was off) and turning it on, downloading from TestFlight

They can open the app, they just do not see the extensions. I would have thought it was the activation rules inside of the InfoPlist, but they are the same for all users and my other testers are not facing the issue.

Device is iPhone 16 Pro, iOS 18.1

What other steps could I follow? What other information could I gather to fix this?

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Answer 1

Engineer OP

Apple

5d

Our engineering teams need to investigate this issue, as resolution may involve changes to Apple's software. I'd greatly appreciate it if you could open a bug report, include sysdiagnose and post the FB number here once you do. Bug Reporting: How and Why? has tips on creating your bug report.

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