Unable to decrypt encrypted_payment_data [cybersource]

Below is the case ID which we created at apple pay support portal for the issue which we are facing and we are posting same on the forum also as it is suggested by Apple pay team.

Case-ID: 9834005 We are facing this error in payment gateway - Unable to decrypt encrypted_payment_data.

below is the log from payment gateway [cybersource]-

---REQUEST DATA--- async_mode7296849007886963503009=XXXXX bill_address1=sd bill_city=new york bill_country=US bill_state=NY bill_zip=10258 card_type=004 client_application=SOAP Toolkit API client_environment=Win32NT10.0.20348.0 client_lib_version=NTA/XML/1.186 client_library=.NET WCF client_library_version=4.0.30319.42000 client_request_id=7296849007886963503009 currency=USD mailto:customer_email=[customer email address] customer_firstname=test customer_ipaddress=49.206.7.185 customer_lastname=t decision_manager_enabled=no encrypted_payment_data=XXXXXXXXXXXXXXXXXXXXXXXXX encrypted_payment_descriptor=RklEPUNPTU1PTi5BUFBMRS5JTkFQUC5QQVlNRU5U encrypted_payment_encoding=Base64 grand_total_amount=765.0 header_x_sproxy_start_time=XXXXXXXXXXXXX ics_applications=ics_auth, ics_bill ics_applications_from_merchant_request=ics_auth, ics_bill merchant_expiration_date=2026-04-13 03:42:00.000 merchant_id=mozu_estore merchant_key_type=XXXX merchant_ref_number=2298 merchant_serial_number=c50e8e161a011e0b58604e49d9f93cd652a9ae5b offer0=amount:765.0 payment_network_token_transaction_type=1 payment_solution=001 request_id=7296849007886963503009

Please us know the cause of this issue, we tired several times reconfigure with correct merchant identifier certificate and payment processing certificate. Please let me know for more details.

Regards, Purva

Unable to decrypt encrypted_payment_data [cybersource]
 
 
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