After installing the app with distribution certificate, iPhone is getting very slow in some random devices with iOS version 18.0.1 where as the same app installed through TestFlight & AppStore is working fine . Could you please provide your support to diagnose this issue?
Devices with iOS 18.0.1 which are showing issues:-
iPhone XR, iPhone 16 pro.
Thanks.
To offer meaningful advice I need more info.
You wrote:
After installing the app with distribution certificate
Are you talking about enterprise distribution here?
iPhone is getting very slow in some random devices
The whole iPhone? Or just your app?
Is installing the app enough to trigger this problem? Or do you have to actually run it?
in some random devices
My reading of this is that you’re installing the app on a large number of device and some fraction of them have this problem. Is that correct?
Roughly what’s that fraction?
If a given device has the problem, will it continue to have the problem? Or does the problem come and go?
If a device has the problem, does restarting it help?
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Hi, This is Nazifa. Answering to your queries
Are you talking about enterprise distribution here?
Yes.
The whole iPhone? Or just your app?
Whole phone as well as app.
Is installing the app enough to trigger this problem? Or do you have to actually run it?
Installing and trusting the distribution profile is enough.
My reading of this is that you’re installing the app on a large number of device and some fraction of them have this problem. Is that correct?
Yes, correct.
Roughly what’s that fraction?
Mostly iPhone 16 and 13 series iPhones with iOS 18.0 & 18.0.1
If a given device has the problem, will it continue to have the problem? Or does the problem come and go?
Yes, It continues to have the problem. Upon unistalling the app (i.e. the enterprise distribution), phone works fine. But, as soon as we install and trust the distribution profile. Issue re-occurs.
If a device has the problem, does restarting it help?
No.
Hi Team, please do the needful on the above issue.