Hi, In our application, apple users have option to hide their email and continue with proxy email that apple provides to use our application feature. But we noticed that apple account created with gmail is having an issue where the email that we send from our apps is going to spam folder in gmail. All the other email domains used is working fine.
Is anyone facing/faced this issue, please suggest a possible solution
Thanks JM
Hi @JagathMurali,
The email sources must be registered and your mail service must use authenticated domains. Please see the following documentation for more information:
If the issue remains after confirming your configuration is accurate, please submit a report via Feedback Assistant, including the following information:
- the primary App ID and Services ID
- the user’s Apple ID and/or email address
- the email message headers
- the Private Email Relay Service or Hide My Email message delivery failure, and SMTP error codes (if applicable)
- the verification result of your SPF and/or DKIM authentication
Cheers,
Paris X Pinkney | WWDR | DTS Engineer
