Hi, I need help with an issue. I have 400 vacation photos in RAW format on my phone that I can’t edit, share, or open because I receive the following messages:
• Cannot Load Photo. There was an error loading this photo. • Unable to Share. There was an error while preparing to share. Please try again later. • Unable to Load Photo. An error occurred while loading a higher-quality version of this photo.
Additionally, each photo affected by this issue is marked with an exclamation mark inside a circle in the lower right corner.
Here is a detailed description of the problem:
- I can’t edit or share any of the RAW format photos.
- The problem persists regardless of whether I have internet access or not because the affected photos aren’t syncing with iCloud and can’t be shared.
- Even if I disconnect from the internet (airplane mode) and take a new photo, I still can’t use it. (I’m sharing a video from YouTube.)
- The photos are physically on the phone, the system recognizes them, and they occupy space, but when I connect the phone to a computer, the computer doesn’t see these photos.
- These photos cannot be uploaded to iCloud. The syncing status remains unchanged.
- To preempt any questions—I have a very good WiFi connection and 5G network.
What I’ve tried to fix the problem:
- I reset the phone—didn’t help.
- I reset the Photos app—didn’t help.
- I updated the iOS system (I have the latest version)—didn’t help.
- Low Power Mode is not enabled.
- I have enough free space on my phone (150 GB available) and on iCloud (50 GB available).
Please help, these photos are very important to me.
Best regards. Patras