Apple Pay Sheet Not Showing on iPhones

Question

jg_dev OP

Created Apr ’24

Replies 1

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Participants 2

Hi guys,

I'm working on Apple Pay integrating it into web, but I'm having a problem the payment sheet is not showing on safari browser and iPhone devices (the apple pay button is showing but not clickable and no error logs) but it showing on iPad devices (the payment sheet is showing after the user clicks on the button). Is there anyone same as issue like this?

Thank you for any help.

Answered by DTS Engineer in 792550022

Hi @jg_dev,

When the Apple Pay button does nothing when tapped or clicked, the underlying issue often occurs when you provide invalid values to the properties of the ApplePayPaymentRequest after the customer taps or clicks the Apple Pay button. To resolve this issue, please confirm the following:

The JavaScript Console shown from the Develop menu in Safari has no relevant errors.
The payment request is configured with all of the required properties.
The payment request properties all include a value; you cannot provide an empty or nil value.

Cheers,

Paris

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Answer 1

DTS Engineer OP

Apple

Jun ’24

Recommended

Hi @jg_dev,

When the Apple Pay button does nothing when tapped or clicked, the underlying issue often occurs when you provide invalid values to the properties of the ApplePayPaymentRequest after the customer taps or clicks the Apple Pay button. To resolve this issue, please confirm the following:

The JavaScript Console shown from the Develop menu in Safari has no relevant errors.
The payment request is configured with all of the required properties.
The payment request properties all include a value; you cannot provide an empty or nil value.

Cheers,

Paris

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