[ASC] Preview Videos never get processed after upload

When I upload a preview video to ASC (which conforms to preview specifications), the uploaded video it uploaded correctly in the first place. During upload to ASC it shows a blurred image of the first video frame. So far so good.

But, once upload is finished the video turns into a "cloud" image and says it is currently processed. The problem is that it gets stuck in the status „currently processed“ forever. I waited a few days but processing did never end.

To make it worse the landscape "cloud" image turns into a portrait when I come back to the ASC media center.

The problem :

  • is reproducible
  • occurs on different video files
  • occurs on different appIDs
  • occurs on all iPhone resolutions

This is a serious bug. I can’t finalise my app submission.

Any ideas ?

[ASC] Preview Videos never get processed after upload
 
 
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